1123 E Long Lake Rd, Troy, MI 48085
(248) 526-1111Add Hours
This review was sent via email to the corporate office:
This review is on your Troy location.
Last week was the first time we ordered anything from a Sorrento Pizza
takeout. When i called to order a medium pepperoni and mushroom pizza,
the person I talked to was very polite and professional. When I walked
in, a young lady with a million dollar smile asked me, "can I help you
sir?" I was about 5 minutes early. During this time she handed me a
pasta sampler, It was delicious.
My wife and I tasted the pizza and we both said at the same time,
"this is perfect".
Last night was "Pasta Wednesday" We both ordered the Mostaccioli. My
wife had it with meatballs and I had it with mushrooms and baked
mozzarella cheese. It was great.
Your prices are competitive and your food is DELICIOUS.
Keep up the good work and give that young lady with a million dollar
smile a raise.
We'll be back soon
I stopped in after work last week to order a pizza from this place, and I would say job well done! We got a regular pepperoni pizza(best pepperoni!) not only was the food good, but excellent service! I just picked up a meat ravoil, and it was delicious! They told me on Wednesdays they have a special on pasta, I know where I'm having dinner on Wednesdays!
We've given this place a whole heck of a lot of chances. When it's good, it's good but when it's bad, it's downright annoying.
Much of our dissatisfaction stems from missing items from our orders, incorrect orders in which items are present that weren't ordered, half cooked pizza crusts, overcooked fries, et cetera.
And tonight we had an issue with onions on our burgers. We had been accustomed to them placing actual rings of onion on their burgers and tonight ended up with a few pieces of diced onion on the burger, in the middle of the chopped lettuce.
A call was made making a complaint about it, which was first handled by the manager and then brought to the owner's attention. His responses were, "We don't use sliced onions" and "Would you like me to bring you some onions?"
This place has definitely lost our business after this ordeal.
Avoid this pizza place! Pizza is no good. Also accused of using coupon from another location at their location and manager used bad language. I apologized that restaurant.com did not reimburse them for their $10 coupon, but they still would not sell me any pizza unless I paid the $10. I told them they are going to lose a customer over $10 that is not my fault. They did not care!