Lincoln of Troy
1950 W Maple Rd, Troy, MI 48084
Phone: (248) 652-4200
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Horrible dealer. Called to make sure they had a used car in stock because I was driving 70 miles to see it. They assured me car was there. Got there no car, but they would gladly sell me something else for $8000 more. Do not waste your time here.
They are rude, arrogant and believe that there time is more valuable than their customers. They are very dishonest. If you need a Lincoln go to Crest.
Horrible. I took my MKS to Troy and was initially told it was the timing belt. Later they told me it may not be covered by warranty and that I needed to pay for them to drop my engine to see. I talked to several friends who told me I'd be at the mercy of the dealership if I did that. Friends that use and are very happy at Varsity Lincoln advised I take it there. I did and they told me it was the timing chain, and fixed it. Varsity said it was under warranty. I am a single female, and many male friends feel Troy may have been trying to take advantage of that.
Lincoln of Troy has decided to take me, one of their customers, to small claims court based on a mistake made by their service department when handling recall repairs on my 2013 MKZ.
They installed a part on my vehicle without checking warranty coverage (or lack thereof) and are now trying to hold me accountable for a $387.97 bill which Lincoln Motor Company will not reimburse their dealership for. (This is over a cup-holder latch, mind you)
They did not call me for authorization to install the part…
They did not quote me for cost…
After repeated requests (as recent as yesterday) for them to provide documentation showing I agreed to the repair, I have yet to receive anything…
A mistake has been made by them, whether intentional or not I have yet to determine.
I tried everything in my power to work with the dealership by offering the part back, trying to speak with the owner, etc. This all proved to be a waste of time. After waiting two weeks to speak with the owner of Lincoln of Troy and having him promise me a call back he did not follow through.
Complete incompetence from the service writer all the way up to the owner and they will be held accountable.
As of yesterday I received a letter that I am being sued. I am not intimidated by this at all.
I have talked to other Lincoln service managers and all agree this was a mistake made by Lincoln of Troy. I have been a customer of theirs for over a year and a half, servicing my car there on numerous occasions.
I will update this review after the court date. I am not happy. I will not sit quietly on this.