The Vietnamese Nails & Beauty Association (VNBA) proudly presents Posh & Polished Nails ( former name Debbie Nails ) is under new management . The salon is perfect clean and fresh , best sanitation and very friendly services . Very creative and impressive designs ! Highly recommended !
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Had a manicure, paid $45 plus a $10 tip. When I attempted to schedule my next appointment, Amy (the manicurist) proceeded to insult and embarrass me when she refused to schedule my next appointment when I requested (I had been a long time customer, spending $100/month there and had sent so many new clients her way). I called twice requesting a call from the owner, Vickie, which never came. So, my husband went back to the salon to speak to the owner and to get our money back. The owner (who wasn't even at the salon the day this occurred) proceeded to tell my husband I over reacted and that I was a liar. All of this because I canceled my 4:30 pedicure at noon; 4.5 hours prior. I work full time and have three children at home; sometimes things don't go as planned. With it being a walk-in salon, I thought 6 hour notice was better than telling them when I arrived for my manicure. Rather than tell me she was upset during my hour manicure, Amy waited to tell me at the front desk, in front of other guests and employees, directly after I paid her. It was unbelievable.I was shocked by the treatment I received from Amy - so much so, that I literally told her I was insulted. If insulting me was not what she intended to do, that would have been the perfect time to say so. But she didn't. She just stared at me! Amy had plenty of opportunities to set the record straight, but instead she chose to let me leave your salon visibly upset. Insulting me was exactly what she intended; making it right, was not.As a business owner myself, I was sure that you, the owner would want to know about my experience and would appreciate the opportunity to make it right. Boy was I mistaken!! You weren't even at the salon when this all occurred, yet you looked my husband in the eye and called me a Liar!! Never once offered up an apology. All you did was make an already terrible experience worse. It's no wonder your staff doesn't understand customer service.
I recently moved to Michigan from Miami less than a month ago. So, I needed a new nail spot. It was the day before my WEDDING, I found this place on yelp. Decided to give it a try based off the reviews and location. I called before hand to ask if they have time to do 6 girls (mother, aunt, cousin, and sisters). They told me to come in that there will be no problem. We arrive, everything went smooth until the only man in the place didn't want to give my sister what she was asking for. She wanted her nails shorter and more narrow, instead he slammed his desk drawl, my sister being 8 months prego began crying. He was the most arrogant person I've ever seen. In the meantime I was with a lady, apparently she was the manager, I voiced my concern about how I want my nails, she went on telling me to do powder and than gel over the powder (keep in mind I got acrylic), so I was confused why she's adding powder when I'm going to put gel, she told me I needed the powder. I let it be until I got my bill $100 , I never ever in my life ever spent $100 on nails. I asked her to break down my bill, she charged me $30 for the extra powder I DID NOT NEED and told her I knew I didn't need it but she was so convinced that it was necessary. The "manager" began to raise her voice at my and my family stating that we're crazy. Y'all, I was so livid. My sister asked her to speak to the owner she told us the owner is not in town, we kept insisting she give us a number where we can voice our problems she raised her voice at us to get out, to shut us up she gave us a false number to contact. I then told her I want a refund because of the customer service she said, okay I'm going to take off your nails. It was just terrible, everything about this place was terrible, horrible. It's 3 days later and my acrylics are coming off by themselves. I never experienced this before. DO NOT GO HERE, they will treat you like mud.
Best nail place I've ever been to! Great staff! Mandy does a great job and she is great company! Can't wait to go back!
Horrible place. I took my girlfriend there to have an acrylic nail fixed and they did and absolute terrible job and had a horrible attitude. The nail they fixed was not even straight and was misshaped. Also they over charge. They have one nail priced as $3 but charged us $5 with no explanation. Very rude very terrible quality. Will never return. Not to mention her toe nail looked like this after a pedicure...
I am getting married August 20th, I wanted acrylics on because then a week before my wedding I could just have them filled. I usually go to a place called VG nails Shelby/ 25 they are booked up for next 2 weeks So I went to Elegant Nails, the place is beautiful, yes. I told the gentleman that did my nails in my profession my hands are in water a lot for my hairdresser he said don't worry I will make them look beautiful and make them stay. Needless to say here is a picture of my nails after a week and a halfI could go back and say look they all came off they all lifted within a week and a half but why go there and have them start lifting when is closer to my wedding day. With all the planning for our wedding my nails flipping off lifting should be the last thing on my mind right now I am very disappointedI will never again set foot into that nail salon
Wonderful owner and staff! Working mother loves to pamper teachers especially! The hours are fantastic and the salon is very tastefully decorated.
I asked for the Express pedicure, the young lady doing my nails kept pretending that she did not understand what I was saying. I continued to state it the entire time she was doing them- having never had it before I was not sure of everything it included but I was in a hurry- I kept stating "this is the mini correct?" she would state yes- but I could sense she was trying to do more. In the end- she charged me for the full- I stated "that is not what I asked for, I need the price list"- pretending she was going to get it- she ran my card anyway. The staff knew what was going on. Towards when she almost finished my nails- 2 of them stated something and then looked at me quickly. When I complained- they all looked away- no one came and asked what was the problem- because they knew. Thieves, please do not ever go here. And they did not clean their supplies. Bad news! (also, I asked her a couple times quick questions in a low voice and she answered without hesitancy- but only when I asked about the express did she pretend that she did not understand me well). Don not be fooled.
Had my nails done by Kim she is VERRY MESSY!!!! She laughed straight to my face when I mentioned that it was a very sloppy job. Nails had to be removed because she did not understand what style I wanted in the beginning ( her English was terrible) and I did not receive any discount for her mistake . terrible service and a very rude manager! I DO NOT recommend anyone going there!!
I have been a frequent client of Eco Nails since opening night. My first few visits were very nice, relaxing,enjoyable. However, over this past year things have really changed. This place is turning into a regular asian nail place with a fancy name. I have had 4 visits including one this past Friday morning. I purchased a pedicure and polish change. The operator Val which I only knew her name from the name tag and receipt, seemed annoyed to be working that day. She was 1/4 into the service and remembered to ask what oil I would like in my cold water tub. When I mentioned that I would love to have the water a little warmer she was annoyed to have to now remove some water to add more warm water. Than I was served cold green tea yum.... when I mentioned it was cold she never asked if I would like it heated up....Val never asked how I would like my toe nails shaped and I ended up with my nails cut deep into the corners which will now most likely turn into ingrown toenails. Val wanted to paint my nails while I soaked my feet, Which I did not feel was very relaxing to me because this is why I came to this spa is to relax.. no foot massage, no leg massage, barley scraped the feet...I thought I was getting two services? As I watched the clock I recognized It took less than 29 minutes to give me a pedicure and nail polish change which she ended up doing in the pedicure chair no sense asking her to sit a a normal manicure table didn't want to upset her... and all for the price of $37.00. Every part of the pedicure seemed to be rushed. I will not only let everyone of my local friends, family business acquaintances and customers know of my recent experience. I will NEVER be back. Good luck to Katherine and her husband I hope you both take a step back and recognize as you did the 1st day you opened that its about customer service and repeat business not just the quick buck.