Yesterday I went to the Levittown, LI, NY location to pick up my reserved order. I'm handicapped, in pain 24x7 & was having an especially difficult day & arrived to find the line starting in the parking lot. After standing on line for over an hour, in tears w/pain, it was finally my turn to be served. I gave the woman my reservation # & she asked what I ordered. I immediately recalled the sides but wasn't sure of the size ham I reserved.I gave her my order confirmation# three times & kept asking her what was on my reserved order but I guess she either had no way to look it up or didn't want to. With the crowd behind me, feeling I was being rushed & with it being increasingly difficult for me to stand up I said, "I think it was 8 pounds". I paid, left & sat in my car at least 10 minutes trying to calm down from the trauma&still feeling frustrated that I placed a reserve order which was ignored. Once I got home& pulled up my order confirmation I realized I had reserved a 10 pound ham! Now my family (upon returning from work)were also upset with Honey Baked Ham process because the ham will not be enough for everyone. I placed this order to make Easter easier on me but actually made it worse. I now need to add more meat to make up for the 2 pound shortage! Why does Honey Baked Ham push for people to make a reservation & then ignore that reservation once we get to their store to pick it up? Extremely upset does not come close to how I feel! NEVER AGAIN!
498 W 14 Mile Rd Ste DTroy, MI 48083
From Business: In 1986, Charleys redefined the Philly Cheesesteak. Today, more than 560 locations in 45 states and 20 countries serve up the #1 Cheesesteak in the World. Made wi…
4967 Crooks Rd Ste 200Troy, MI 48098
I have been blessed to receive a Honeybaked Ham for a Christmas Present for several years. They are absolutely delicious, and the customer service …
644 W Big Beaver RdTroy, MI 48084
From Business: Jersey Mike's Subs makes a Sub Above - fresh sliced, authentic Northeast-American style sub sandwiches on fresh baked bread. Subs are prepared Mike's Way with oni…
I ordered for a family that had lost thier home it was to be delivered 12/24, never arrived. No return phone calls. I was lied to over & over about reshipping. Today a supervisor named Sheila told me basically fell through the cracks because it was such a small order.She was extremely rude & raised her voice at me. I will NEVER buy from them again.
I ordered a Quarter Half Ham Friday online the 18th of November. I ordered the ham listed above Rd except it charged me for 2 of them when I ordered just 1. I paid for it with my debit card, one I ordered and am supposed to get on the 22nd was $62.67. The other one I was charged for was $67.53, and they aren't sending it but it was taken out of my checking account. I need someone to take care of this matter ASAP.
The lady that waited on me was not nice and she was picking her teeth with her finger.....then got a ham out and pulled the foil off the ham for me to view with her fingers.......nasty
I work at a very large High School in State College, PA. We frequent Honey Baked Ham several times a week. We local small business did fund raiser for local businesses advertised, a card for discounts for a year for those buying the card. Our HBHwas gracious enough to sign a contract with a buy one get one, sandwiches and salads. Some businesses advertised that it was good for one time, HBH did not have this disclaimer. Upon going to pick up our lunch order one day, we were told they would not honor this again that is was for one time only. We would understand if a mistake was made but this wasn't done in a nice manner. When the person in charge of the fund raiser called to discuss this with the manager, he way told them to sue them, they would not discuss it again. Today, when someone from our school using the card was told this & they punched a hole in the card.& rudely gave it back. With over 15 people in my office plus the community buying cards, we will not eat HBH again.
I have been blessed to receive a Honeybaked Ham for a Christmas Present for several years. They are absolutely delicious, and the customer service has been outstanding. In addition, I now live near a Honeybaked Ham store. Though I only go in once every 3 weeks or so, the employees call me by name, and they are always courteous. (That store is in Bentonville, Arkansas.)
Worst Customer experience EVER. Negative star rating. At the Pasadena store my father pre-paid, pre ordered 3 hams for Christmas, and picked them up on a broken foot. He was shorted one ham,and the store manager Mercedes refused to make good on his order even though he had a receipt to prove his purchase. Mercedes told him to call corporate to complain & then gave him the wrong # for the corporate offices. My family were lifelong customers, and now I doubt we will ever spend a dime with such a dishonest, unkind business ever again. Happy Holidays.
This is one jacked up organization. I thought it was just because it was in Austin Texas but I am beginning to see this company is just badly run, badly managed and since it is the only game in town acts like it.They have horrible awful terrible service in the store here in Austin. One minute they have whole hams the next they don't Then you call to reserve a ham and they don't take your name and do not guarantee you will get what you ordered.What kind of crazy company is this? You cannot order from the store with any belief that what you order will be available when you get there. How is that called reserving a ham?When you call their corporate offices and ask for customer service and ask for a representative they never answer. So clearly they are used to getting a lot of complaints. I guess from now on I will order Ham from QVC or Harry & David's as this company is so unreliable.
Do not do business with the office in Florence South Carolina. I called to order 9 boxes 2 hours before closing time and they refused to prepare them. I had called the manager, Heather, before the order time and she told me I had 1 to 1.5 hours. The person who answered the phone was rude and refused to take the order.
I don't know if they are under new management or what, but we as an office order all the time from them and lately almost ever order has an issue. Something forgotten or sandwich is wrong. And the sandwich's seem to be just thrown together with no care at all. Makes me love SUBWAY even more!!!