The general manager of this store Kenny makes the Nino Salvaggio experience absolutely horrible! I tried to return several vegetable trays that were literally rotting after only five days of purchasing them. When I tried to return them and explain to the manager Kenny that the dip was fizzy and sour-from all of the disgusting bacteria that causes food to ferment, he decided to argue the matter. Kenny stated that the dip and vegetables were sour because they had been frozen, which makes no sense at all and was not true. The items had just been purchased five days prior and had not been frozen, also clearly indicated by the fact that there wasn't even any ice anywhere on the items at all, in the five days that we had the vegetable trays. We went back and forth, he insisted that he's been a general manager for over thirty years and knows what frozen items look like. Obviously Kenny doesn't know the difference between frozen and rotting items, maybe he needs thicker glasses and a sharper brain. Even a five year old can tell the difference between frozen and rotting. Kenny thinks its acceptable to not only argue with a customer but call them a liar to their face. To add insult to injury Kenny also decides to be a jerk and tell me I have to get the receipt for them to accept the return even though every time I've ever returned anything to Ninos they've accepted it in return for a store credit and the fact that all the vegetable trays were marked with the Ninos label and store address and that they were just purchased five days prior. I will never return to Ninos again, this is the most negative, and insulting experience ever at a store. This is a very different change in experience of going to NInos, this used to be a grade A, fantastic place to shop, more of an experience, I see that has changed for the worst with such a rude, combative manager. I'll take my business to Whole Foods and Meijers, where the managers don't insult and argue with customers over returns.
412 W 14 Mile RdTroy, MI 48083
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I only visit a regular grocery store maybe twice a year as Nino's is the go to place for the freshest and best selection of fruits, vegetables, meats, bakery and dairy needs.
Whenever I am in search of a specialty item Nino Salvaggio's on Hall Rd HAS IT! I always "wow" my guests with the unique items and wine / food selection that I can find here.