My dog is a shepherd mix and he has a handful of attitude. We were banned from going to PetSmart because the staff was inadequately trained on how to manage my him. Fortunately for me, I found Play and Stay Pet Care and they were not only great with my dog....all of the staff had a background with troubled dogs which made it easy for me to trust my dog with them. They are also friendly and helpful in every way possible. My dog stayed overnight several times without any incidents. My dog is very important to me and I wouldn't trust just anyone to care for him and I trust them 100%. My dog loves them and so do I.
Our dog loves Play and stay
The Last Straw **: My dog was brought to board there one week after having surgery. When she was dropped off she was in good spirits and healing well. I picked her up 72 hours later which was much earlier than I had originally planned. When I arrived, the surgical site was so grossly swollen and bright red that when I put her in the car it split wide open and blood literally poured out of her. She was taken to an E.R. veterinarian where she has now been for over a week, and I'm told will be there for another 7 to 10 days. I was told by a staff management member that if the site was infected, it might have been because the dogs are let out to relieve themselves in the back grassy area which is prone to flooding. That thought alone makes me nauseous! Within 24 hours of this incident, the staff had gone from apologetic for not notifying me of changes to her condition to hostility, unprofessionalism, and complete and utter denial which I believe to be an attempt at damage control by the owner. ** On a separate occasion, my dog was temporarily on a medication that caused some anxiety. She was boarded for one week and on the FIRST night she tore her bed apart and ate a good part of it. I was not told this until I picked her up ONE WEEK LATER. The ingestion of her bed resulted in complications and a major delay in receiving treatment for an ongoing illness. I'm told the facility is staffed overnight but have to ask why bother if the pets that are staying overnight are not monitored?? ** Other unacceptable occurrences include a dog getting loose and pushing through an unlocked gate then attacking and biting my dog as I was leaving the facility (no skin was broken). **Ear medication was not administered for an entire week on a previous boarding experience. Upon pick up, I specifically asked a member of the staff to verify that it was administered and was assured that it had been. When I returned home and unpacked her items, the seal on the bottle had not even been broken! ** On another occasion, a food supplement was to be mixed in with her nightly meal. Again, when I unpacked her items the seal had not been broken! ** Additionally, my dog was bitten by another dog between the eyes and required an ER visit and stitches (the owner did take her and pay the bill). ** Did my dogs like going there? Of course they did. They're dogs and they don't know any better. Am I stupid, stupid, and more stupid for not permanently pulling them out sooner? Yes, I am. At one point, I did pull them out and ended up going back several months later because of the cheap prices and convenient hours and location. I absolutely regret that decision because in this case, I definitely got what I paid for.