TERRIBLE customer service and employees. One particular employee at this location was giving out my CHILD'S phone number to their customers! Over 40 strangers called my child's phone and through their voicemails I found out which employee and at which store (this one) was giving it out. When I called the store to have them correct this, they hung up on me. When I called back they would not let me speak to a manager, they were not listeni g to waht i was telling them, and they would not even look into the employee that was giving out a CHILD'S phone number. After calling 12 oaks location and Apple Service, Apple Service called Somerset while I was on the phone with them and had it corrected. Somerset never even apologized. And I'll say it again...they were giving a child's phone number out to strangers! I am disgusted and infuriated that they didn't even consider how dangerous their mistake could be!Honestly, take the extra time to go to 12 Oaks in Novi instead.
ABC warehouse is very dishonest they have Mattresses listed for sale that you can purchase, then they send you out something else from their warehouse in grand rapids michigan. I thought I was receiving a Sealy Mattress, they brought me Spring Air Mattress located in grand rapids mi. I never heard of them in my life.......If you know better you sure had better not purchase Mattresses from this dealer go to the actual mattress company. I did not know any better, had I remembered about yrs. ago when they was selling faulty mattresses I would have ran, but you get older and you forget.
Justin, the audio specialist, was extremely helpful with a problem I was having with my subwoofer setup. At no cost whatsoever, he came out to my car and helped me adjust some wires and turn a few knobs on my amp to make my system work at peak performance without cutting out every two seconds. If you need any help regarding anything audio, see Justin, I'm sure he can help. Thanks a lot!
We had a great experience with the guy we were working with at the store, but the delivery team was very disappointing. They broke our dryer in transit and had to come back another day with a new one. Then, on a separate occasion, they took nearly two hours to get to my house after their "heads-up" phone call, which caused me to be late to work.