Apollo Drain & Rooter Service, Inc.
853 NE Harlow RD, Troutdale, OR 97060
Phone: (503) 239-8801
Better Business Bureau Accredited.
Licensed, Bonded & Insured
Member of the Oregon Construction Contractor Board
No coupons available
I'm purchasing a 110 year old historic home and hired this company to do a sewer scope. The person that did it was very informative while he was there. We were told the scope stopped at 10 feet due to a clog/sludge. He told us there had been a previous break in the line and that the line is very fragile and will need to be completely replaced and will not even tolerate a water jet procedure due to the current condition of the line. He took photos and a video. However, when we got the report none of that information was included in the report. The actual report was two or three sentences and the only thing it said was that he took photos, our realtor was present, and that there was a clog. He didn't even send the photos or video! We had to extend our 10 day due diligence period to get the full report, which sellers were not happy about. I called the company to request an addendum to the report and was told that once it is submitted they cannot change it. My realtor was able to get the guy to commit to sending the video (which showed a clog at 8 feet NOT 10 feet) and he said he'd write up another report. It's been 5 days and still NO report. We have to have our new offer in by 6 PM tonight and still haven't heard from anyone despite multiple voicemails.
Do yourself a favor and hire another company!!
The office help is continuously 'too busy' they have pseudo answering service which has no clue. They don't deliver on oromises to get reports to you. Always stretched for time. Not well run business but very aggressive about collecting their fees. Required 50% down before starting a job--too bad they don't require the same standards for their operations.
We highly recommend Apollo Drain and Rooter Service for Plumbing. Our main sewer line from the house was blocked and the plumber, Jerry Bales, was polite and cleaned up after himself. He used a truck mount power sprayer at 3500 PSI to clean it out and we are happy to say we don't need a new sewer pipe. But, if we did they are the the only certified installer of the Zero Dig Lateral Liner CIPP System in Oregon. Which is cured-in-place pipe (CIPP) it is one of several trenchless rehabilitation methods used to repair existing pipelines. CIPP is a jointless, seamless, pipe-within-a-pipe. I think this is why Mick's plumbing recommended them.There was a clog about 50 feet out and it is now clear. I was afraid it would cost us a fortune, but told my hubby that I would be happy if it was 500 bucks. Turns out it was a little more than 1/2 of that amount so we are all around happy, relieved people right now. Great work Apollo! We are now going to be using you for all our plumbing needs.
Rudy Rudy!! What can I say? I am a single mom. I live in an old world war 2 home, and my 8 year old son likes a lot of toilet paper. In other words...we see these guys a lot. I have had at least 3 plumbers over, and they are very friendly. Courteous, and do their best NOT to come back all the time. They have all gone above and beyond by talking to my son about his toilet paper use, talking to me about preventative measures and how to clear my drains. I am deeply appreciative of the plumbers they hire and their dedication to my family. I would not go anywhere else. This shout out goes to Rudy. Thank you so much. :)
Apollo Drain did a great job getting our hot water pressure back up and running in our apartment complex. They were on time, professional, and we're all able to enjoy energizing showers once again! Great service, and friendly staff... would definitely recommend Apollo.
The dispatcher followed through and phoned me 20 minutes before the Plumber arrived.
When Rod S. Sr., came to the door, he introduced himself and had a friendly demeanor. He was thorough in his estimate and gave me plenty of options to choose from! We have decided to call Apollo back to do the actual work and we will ask for Rod to come out to complete it.
I'm very happy with the experience I've had with Apollo and with Rod!
Our Apollo serviceman and his assistant showed up on time and after talking with my husband and I abourt our issue, went straight away to work. They did an excellent job. They weren't in a rush, but didn't move slow at all. For me as a woman too, they didn't give me a creepy feeling like some other handy man have given me before. I didn't feel intimidated or uncomfortable at all. They fixed the problem well and I would call them again, for sure, if I had any other plumbing issues.
From start to finish I would highley recomend Apollo Drain & Rooter to "ALL" my friends and family!! They where very helpful and right on time, not to mention the prices are very competive and affordable!! Whenever I have a plumbing, drain, or sewer problem this is the company I will call!!! A special thanks to Rod Stahle my technician for making this an easy experience.