We paid for custom cabinets, but ended up with our refrigerator sticking out 8 inches past the cabinets. Steve was given a computer generated drawing of the refrigerator flush with cabinets, was told we wanted our refrigerator flush with the cabinets, and was given the dimensions of the refrigerator. There was nothing else we could have done to let him know what we wanted. Steve sent us a drawing which looked like what we wanted with the refrigerator flush with cabinets, but had no dimensions.After the cabinets were built, we realized the refrigerator stuck out 8 inches past the cabinets. After talking to Steve, he said it was out of his control, because that's what his program created, and took no ownership of the mistake. He also blamed us for the problem, saying he sent us dimensions, which he did not (only a drawing with no dimensions). He said he would look into it more and get back to me. 6 weeks later, after calling him almost daily, he finally told me there was no way he would rebuild the cabinets, but offered a shoddy alternative that we would have lost 6 square feet in storage space.Unfortunately, Steve was paid before we discovered the problem, so now I need to find a competent cabinet maker to remake the cabinets once I can afford to pay someone else.I don't think Steve took our request seriously, didn't give attention to detail in many instances, didn't take ownership of his mistake, blamed my wife and I for not checking dimensions he never sent, was almost impossible to communicate with after I mentioned the problem, and did not follow up on several things he said he would, which ultimately led to me wasting about a thousand dollars.
Serving the Trenton Area.
From Business: Sears Home Improvements is your trusted, long term partner. We’ve been helping customers improve their homes for over 125 years and we back our work with strong w…