We purchased a GE Cafe refrigerator from Interstate Kitchen Supply 2 years ago. Recently we noticed water collection on the bottom floor of the refrigerator. The technician found the reason, the drain pan was substantially rusted and corroded which created a hole that leaked the water. This is a considerable defficiency for only 2 years old refrigerator. We wanted to pass this problem to a heigher level GE official to express our great disappointment of the GE products. We send email and GE called us back and to our shock they said the refrigerator is manufactured in 2008 which we were not aware of till now. The sales person at the store did not disclose the fact that she is selling us a 6 years old refrigerator, so according to GE this rust and corrosion could have started in that store long before it was delivered to our house. We are still looking for an explanation for such a defficiency which is a health hazardhas. Our recent findings suggests that this deficiency has been detected by several other customers. Thanks to the store representative of interstate kitchen supply, she has been helpful and cooperative to share with us the extent of this problem. She claimed that the store was not aware of the refrigerator shelf life and she took responsibility of replacing it.
The evening returns manager on 6/30/16 left little to be desired. She refused to return my item that I received a day prior via in store pick up. She kept stating that there's no way the computer could give me the wrong item! I showed her that my order slip and what was in the box to prove they didn't match. She insisted that the computer would never make that mistake! Even the gentleman that had to call her for an override didn't understand why the item was not returnable per BB policy. (Cue Idiocracy scenes.) I hope that no other customers have to deal with her. Corporate was called and I called the BB phone number to receive a label to return it correctly
I recently called Family Appliance about our leaky washing machine and had a great experience because Mike:Arrived within specified appointment window.Was friendly and courteous.Took the time to accurately diagnose the issue.Discussed our options based on his findings.Provided honest advice on how to proceed.His free estimate was really free.I would recommend Family Appliance to anyone requiring appliance diagnostics and/or repair.
The service was good price was affordable the problems i encountered were the time of delivery i bought the appliances around 1 pm and didnt get them until almost 8pm. The dryer worked thru a load and a half before cutting off. Called for service opening time next day was told someone would come out but no one came. Called the next day was told someone would come out but no one came. So pissed off and its the weekend uuuggghhh!!!
I bought a refrigerator and stove from AAA Appliances and they were wonderful they went by policy I received my appliances on time the workers were very careful and friendly and the appliances were in more than decent condition and very affordable
The people who assisted me here are amazing. They are definitely helpful and were able to provide what I need. Awesome job.