We came to Heritage Wood Specialist (2870 Lafranier Road) wanting to have some flooring repaired in our kitchen. Neal, the owner of the company, came to our house to take measurements. He said that he would e-mail us a labor and materials quote within the next day or two. Over a month has passed and we haven't heard anything from him. Thinking that perhaps he had gotten busy or that some unforeseen occurrence had "jammed him up," we called on three (3) separate occasions to inquire. On each occasion, we spoke with his secretary who repeatedly said "I will put another note on his desk." While we found his secretary to be very pleasant, we find ourselves at a loss in understanding why Neal hasn't provided the promised estimate or at least called to say that he wasn't available to do the work. We're quite honestly totally mystified as to why he didn't respond. I suppose any number of factors (e.g., the job was too small/didn't provide sufficient profit margin, he has poor management skill, etc.) could have predisposed him to not respond, even though he promised to provide the estimate in a timely fashion. What I do know is that we experienced his response, or lack thereof, as a significant example of exceedingly poor customer service. As a result, I could not and would not recommend this company to anyone.
10167 E Cherry Bend RdTraverse City, MI 49684
From Business: Paul Maurer General Contracting, also known as PMGC, provides a range of new home construction and remodeling services. It serves clients in Antrim, Benzie, Leela…