Great service! Thanks a lot for a job well done at a great price. I really liked the straight forward no nonsense approach to letting me know what was needed for my vehicle. I do most repairs on my vehicle myself. However, with a hectic schedule time does not always allow me to be able to perform my own repairs like I have been able to in the past. I will definitely recommend Jeff and his team if someone asks me for a place to get their car vehicle worked on.
As a mechanic, they are fine. Customer service, however, is majorly lacking. Not only were we not kept informed about our vehicle, but they repaired it before calling us to let us know what the issue is and getting a "go ahead." My husband is a mechanic and specifically asked them to let us know the issue before repairing, as it is often cheaper to do himself. When the owner called to inform us the car was repaired, my husband questioned him as to why he didn't call before fixing it. The owner then went on to swear at him, calling him a "dope smoking alcoholic kid with no money." I am APPALED. We have never been spoken to in that manner, not to mention all of those statements were untrue! We immediately picked up the car and will never be back.
We called them the day before the bachelorette party for my BFF! They helped me put together a wine tour and a night on the town. For 27 of our friends. We had a phenomenal time picked up some guys and all got home safe with no drunk driving! Thanks guys we had too much fun.