Quick and easy. They didn't make me feel foolish for the questions I asked (been there, and it's rude! And will lose you customers), they didn't up sell, didn't suggest a whole lot of other nonsense that I didn't need. Great shopping experience!
Almost every week there is a front page advertisement for a large screen TV. Everytime I call about it or show up at the store they completely cut down the TV or tell me its refurbished and you're on your own. Then they immediately try to upscale you to a TV that is $500 to $1,000 more. I find this to be dishonest advertisement. None of the ads list any of these as inferior or second-rate or refurbished. The last time I tried to look at 1 they told me the only one that they were carrying was the floor model and if I wanted it it was the same price I actually had to step over piles of trash that were laying on the floor in the corner that they stuff this particular TV it was obvious that this was only meant to draw you into the store to direct you to buy something much more expensive. This is a shady business practice and will soon put this company out of business if they don't teach their employees to treat customers better than this
I have realistic expectations when I work with these guys. I am an elite rewards member and do most of my purchases through them. I've never had a problem with geek squad stuff they've always just taken care of me. I've sent several devices to repair and had no issues. People need to realize local computer shops can do things like buy used monitors. There are corporate polices that prevent things like this from happening. If you go in with a realistic expectation and not some uneducated irritated person then you won't have any issues.