Unfortunately you can't give a negative star rating which is what they deserve. If you're looking for great customer service and quality beds DONT tan at Verano tan. After a month of tanning I hardly bronzed and when I told them how I wont ever be coming back, their response was "that's fine". This was the worst tanning experience I've ever had and I will never go back. Tanning options are slim in Traverse City but it will always been in your best interest to go anywhere but here. Last point: the staff member that sold me my package was fired the next week. Another staff member admitted to me afterward that the package I had purchased from the ex employee was not a good option for me!! Even after admitting that they still wouldn't upgrade me or do anything to ensure I would get good results. Oh and at one point the owner told me to "shut up" when I was trying to explain my frustrations with my services. UNBELIEVABLE!