Great experience from start to finish. Skylar was a great help very informative. Helped my wife and I with the car we wanted and everyone else there is really friendly. Top notch service guys keep it up!
1331 S Garfield AveTraverse City, MI 49686
From Business: Visit Serra Volvo Cars of Traverse City to experience our full lineup of Volvo Cars, Crossovers and SUVs. We have a large selection of new cars, Certified Pre-Own…
Horrible experience!!!! I would never recommend them to anyone! They charge ridiculous prices and can't even finish a job thoroughly! Very unsatisfied with the services there, not to mention they emptied out my pockets and after spending over $400 I walked away with the exact problem I went in for. Ugh! Don't go there for a repair!!!
I worked with Chrissie and she was incredibly professional. She worked with me for quite some time and always made me feel like I was her only customer. I am very happy with my experience and will recommend others to her!
I would never recommend Grand Bay Marine to anyone. We bought a pontoon boat and Shore Station lift from them and had 2 major warranty issues with the lift in the first summer. We could not get Grand Bay to accept our warranty claim. First they told us there was no warranty. When we told them the warranty card said 2 years parts and labor and to call your dealer for work, then they said that they did not repair lifts and that we had to arrange it our self. It was difficult to get anyone there to accept responsibility. We had to leave multiple messages for the owner (Liz C), most of which she ignored. When she did contact us she stated she'd have to get back to us, which she never did. After weeks of frustration, we finally called the manufacturer Shore Station directly and relayed our frustration. They contacted the distributor who arranged warranty work. After the second problem we went through the same thing again with Grand Bay for weeks. They just refused to take any responsibility, get involved or return calls. They kept saying they don't handle warranty work for lifts. This time we called the distributor and the lift got fixed. After spending $53K for the boat and over $8K for the lift I feel that Grand Bay could care less about us as customers. Liz the owner smiles to our face but did nothing to assist us, and no one else there either knew what to do or could take responsibility to do it. We were without our boat for almost half the summer trying to get these issues resolved. FYI: Grand Bay Marine has an "F" rating from the Better Business Bureau.
As a person new to car buying, I was apprehensive. But chrissie in sales was helpful, friendly, and NO pressure. Later, Jim in financing was straightforward and fast and friendly. I walked out happy and feeling like I was respected and got a good deal, too.
Tim Boals was my sales rep. He made it an awesome experience. He took the extra time going over my new Stihl blower. I learned all the neat features that make it even more awesome. Thanks Tim for going the extra mile. I will be back.
Amazing staff, vehicle and transaction! I'll be back!
I would definitely recommend to anyone. Customer Service was awesome! Love my new car!
Great costumer service! I love my new truck! Recommended...
Couldn't be happier with the service we receive and if you ever need help go see George in the service department. ..