The rate of response to computer issues is slow. You can submit a "ticket" immediately, but it may take 3-4 days for it to be addressed. In addition, we were advised that our server computer would not function and would soon "crash" if not replaced. As such, I allowed them to replace it only to find out since dismissing them, that the server they installed WILL NOT function with the business software. So now, I am in the position of having to correct an error on their part in incorrectly assessing our computer needs. It took 3 months of wyant researching the error codes to have no success. It took 30 seconds on the phone with the business software company to find out the server is not designed for our program. It also causes concern that it took me discontinuing their services with our company for them to became willing to have the problem addressed by one of their "higher level" techs. After having them discontinue services, it took an additional month for them to remove all Wyant software from the computers. I would recommend anyone entertaining the idea of using them to research if they have served other businesses like yours and if they are familiar with the software.