This location has the most consistent and attentive staff out of any National Car Rental location I have rented from throughout the past 15 years. I am a National Executive Elite renter and the Station Manager @ this location is top notch. This location may not be as large as some airports, but you still have to do things "right" and these guys do that...
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The Traverse City location is superb. The staff has great customer service skills and are very courteous and attentive to my needs. I am a National Executive Elite member and I see a lot of different National locations. It is always a joy (and it has been several years) to do business with the National Traverse City MI location.
Picked up the car at eight AM and it was waiting for me. They upgraded me to a larger car, which was nice. No problems occurred during the trip. Drop off was fast and easy. I would use Enterprise again