Typically, all used-car dealers that I have purchased from prior, the cars have proven to be "lemons" in need of MAJOR repairs and on death's door. I have had nothing short of rip-off's from all the used-car dealerships I've dealt with "except" for Stein Motors of Traverse City. Six months ago we purchased a 1999 Jeep Cherokee and are still driving the car without "major" incident! We did have to replace the brake shoes and have one ball-joint (upper and lower) replaced, but the car runs like a dream and looks brand new inside and out. I have nothing bad to say about this dealership, but in fact recommend them to anyone in need of a used car.
Heather Smith, Laura Banek, Brian and Jamie LaFerriere were all part of the outstanding an professional 'gold-standard' of customer service at Bill Marsh Buick GMC. They took a difficult task and went over and beyond the call of duty. Our Saturn Vue with 190k miles on it brought use through that difficult winter and now through summer mostly because of the care of the Bill Marsh Buick GMC service department.
After several exhausting days car shopping, looking at brand new and used vehicles, countless test drives and sales pitches, we arrived at Stein. Their customer service is phenomenal, the jeep we bought is flawless, and the small town atmosphere is refreshing. We could not be more pleased with the service, the value, or the overall quality. Will almost certainly buy our next vehicle here as well.
As a person new to car buying, I was apprehensive. But chrissie in sales was helpful, friendly, and NO pressure. Later, Jim in financing was straightforward and fast and friendly. I walked out happy and feeling like I was respected and got a good deal, too.
Tim Boals was my sales rep. He made it an awesome experience. He took the extra time going over my new Stihl blower. I learned all the neat features that make it even more awesome. Thanks Tim for going the extra mile. I will be back.
I worked with Chrissie and she was incredibly professional. She worked with me for quite some time and always made me feel like I was her only customer. I am very happy with my experience and will recommend others to her!
Great experience from start to finish. Skylar was a great help very informative. Helped my wife and I with the car we wanted and everyone else there is really friendly. Top notch service guys keep it up!
Mishelle, Derek and Aaron were fantastic, they made buying my jeep so easy and quick. I would definitely recommend Northpointe to my friends and family.
Couldn't be happier with the service we receive and if you ever need help go see George in the service department. ..
I had a great experience with the help from Cory Markham when I had my car in for service Helpful and great service.