HORRIBLE experience!I've had my shirts laundered professionally for 35 years and this is the first time anyone has stolen/lost one of my shirts. I dropped off ten, and only got nine back. The register clerk ("Jose") pulled random returned shirts off the rack and offered me my choice -- of someone else's shirts! I refused. I was offered store credit. I refused (DON'T EVER GO BACK!). They claimed my shirt went out with another order and to "come back in two weeks." I went back a week later and the register clerk offered me a choice of more shirts, none of them mine AGAIN! I refused. When I went back a THIRD time, I was told "no shirts have been returned." By my count at least a dozen shirts went out to the wrong person, were returned and then WENT OUT AGAIN as compensation! I want my shirt back or cash value ($85).I have filed the following report of stolen property with the Torrance Police Department:GENERAL CASE REPORT FOR INCIDENT 180018766CHARGE: 928/LOST PROPERTYDETAILS:THE R/P CAME TO THE TORRANCE POLICE DEPARTMENT FRONT DESK ON 25APR18/1100 AND REPORTED THE BELOW LISTED PROPERTY WAS LOST AT 20206 ANZA AVE (MR. DRY CLEAN) BETWEEN 17APR18/1355 - 20APR18/1100.RP STATED THAT HE DROPPED OFF 10 ITEMS ON 17APR18/1355 AND RETURNED TO PICK THEM UP AND ONLY RECEIVED 9 ITEMS BACK. RP THEN STATED THAT WORKER FROM THE LISTED LOCATION LOOKED FOR THE MISSING SHIRT AND DIDN'T FIND IT. RP WAS OFFERED STORE CREDIT FOR THE LOST PROPERTY, BUT REFUSED AND WANTS EQUAL VALUE REPLACEMENT
New manager, Mike is great! hes been in the business for a long time and knows how to treat a customer. Got my suit altered and dry cleaned and received it faster than i though it would take.
i like this store. i always go this store for all my blouse and dress. yesterday I got great service.
Beware of this cleaners!!!!! Do not get burned!!! They damaged $900 worth of my Polo Shirts.
Be aware that their homepage "only" advertise them as Dry Cleaning & Laundry. Mistake #1 for us. Have never used their cleaning service but I have used their "Alterations". I can confidently say that their quality of alterations is sub-mediocre. I have used their alterations 3 times and 3 times my garments have been unprofessionally altered. I took 5 pair of leggings and all buy one pair were wearable. The other 4 leggings one leg was either 1 to 1 3/4 inches too long . Second time took a chiffon top to get it altered 1 inch at the hem, and got it back with a different type of "stich" in which the hem would not lay flat and stuck out. Third and last time, I took a jacket to get the sleeves altered and received it one inch too short. Also just noticed that the owners have given a review and rated themselves 5 stars. Read review "malhotramini" those are the owners. Do not get your alterations done here.
I take my dry cleaning to Tommys for years and never have I had any problems with quality of their service. Nice remodeled store, excellent customer service, convenient location (next to Albertsons) and very reasonable prices.