Chartway Federal Credit Union
562 N Main St, Tooele, UT 84074
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I have a hard time giving them even one star. I purchased an auto loan from a dealership about 2 years ago and they did my financing at Heritage West Credit Union. Their customer service agents are very rude and not helpful at all. Their phone system is a joke (as is their online banking system), and it takes nearly 15 minutes just to get somebody on the phone. Then when you finally do get through to somebody, they are extremely inpatient, I have been put on hold multiple times trying to resolve minor issues. Have been told that somebody will contact me, that was 4 days ago and I still haven't heard anything. Very poorly run credit union. Re-financing my loan and closing out my account there. NEVER taking anything out with them again and would never recommend them to anybody!
ZERO STARS! I became a member over 30 years ago. I loved TFCU for many years. Once they were bought out by Chartway the quality and service declined incredibly fast. I closed my accounts nearly 3 years ago and still have issues with them. Be warned, they have almost none of their original membership for a reason.
HWCU has Terrible customer service. Just try calling them and prepare to wait 5-10 minutes on the phone listening to commercials before you talk to a live person. I joined another credit union that actually cares about their customers and answers their phones immediately with a live person.
I feel the same as most. The Bank used to be nie and use full. Bought out and is now the worst bank I've used in years. If you have an account with them close it and run. If you're thinking of getting an account with them just save your time and money and go else where.
One star is more than they deserve.