Response to Hashem H.I understand the Frustration when returning a part and being charged a restocking fee, this fee is only charged when the Part you purchased was per your application and you then claim that it does not fit. The rest of what you are stating is only out of spite. The little girl that you are Speaking of is my daughter and I would like for you to remove the mention of my daughter. I am the owner of this Business and I find it very Frustrating when a customer can leave a Bad Review using a Child To make us seem terrible because you are upset for being charged a Restocking fee. The door you purchased was the picture of the door sent via text. I do have a copy of this Text you are referring to just in case you need to view it. You Stated that you wanted to send this text to your mechanic to make sure the door was correct and then you came out and purchased the door. The Glass was Broke in that Door So we pulled glass from another door. Then when you had to purchase the Door Mirror separately, you was frustrated with that. Do You Remember this, no You Did not mention your Attitude. I am here to help Each and Every customer get the correct part that they need and When you give the wrong application and we pull the part you asked for we have to be compensated and this is where the Restocking fee comes in as stated on the back of your invoice. I am sorry that you had a bad experience with my company. We are dedicated to making sure customers are Happy with Their Purchase and that the part is correct. But I will not stand for a customer to Bash my company out of Spite. Thank You for your Business J. Sorensen
Serving the Tooele Area.
From Business: National Truck & Trailer Repair, Truck Breakdown Roadside Assistance, Heavy Duty Towing, Commercial Truck Tires Nationwide U.S. and Canada 24 Hour Any Where Any T…
This guy is a jerk not only to his employees in front of customers but throwing the 'F" bomb in front of a 8-10 years old little girl. Not to mention one of the losers that works there blows vape in the little girls face. From business point of view, they suck!! The main jerk, sends you photos of what you are buying but when you get there for that specific item, he claims there is no such thing in his system. Then when he gives you the wrong part (him being the expert) the part does not work, you return it but he wants re-stocking fee. I was looking for a body part for a car, however a mechanic told me don't go there and I should've listened. The two junkyard dogs they have there are friendlier and happier that this jerk!
This is for Brandon P. We have never stolen from anyone's vehicle. We have no need to other people's belongings. If you would like to contact us about this situation, we would be more than willing to help you out.
I would recommend these guys to anyone who is in a pinch. They were super friendly from the time they picked up my car to the time I picked it up. There prices were very reasonable and did not do anything more than what needed to be done to get my car back to perfect condition!
I work for a motor club. Contacted this company to see if they would be able to assist with a door unlock in a nearby city. Unknown male answered the phone and when I asked if he could help out, he then started screaming at me in very abusive language and then proceeded to call me a very horrible name. Very horrible experience!! I am only doing my job and for that man to be so nasty to me is very unprofessional and also uncalled for.
Brian and Jerilyn were wonderful to work with. They went above and beyond to make sure our car was towed in a timely manner and were easy to work with and around our time crunch. I highly recommend them!
Lisa S. I wish I would have seen your review earlier. I hope that the partial refund we gave you helped. We believe that the part was a serviceable part and that you was able to change the bearing on the other half of the axle. Here at Sorensen Towing & Auto Repair we stand behind our warranties.
Fastest service I've ever had with a towing company. Unfortunately, I've had need for road side service half a dozen times, and have always waited an hour or more. Sorensen was there in less than 20 minutes with a professional attention to my predicament.
love this placeit is the best place they all ways help when needed