1204 Niagara Falls Blvd, Tonawanda, NY 14150
Parking: Lot, Private
Bike Parking: No
By Appointment Only: No
No coupons available
My experience was absolutely horrible! From the moment I walked to the back to get my measurements to the day of my wedding. I got my measurements and the lady Mary Anne basically stated I needed to lose weight. I had already expressed I just had a baby 3 weeks prior to coming in! She didn't listen to my likes and kept saying that style wouldn't work for me and kept getting me dresses I hated. I found one I LOVED and she made a point to say they didn't have it in my size at the store, which was a lie because I found it a few minutes later. Then we go back and she puts me in a bra too small. I said it was too small and I needed a bigger one because it was going to clog my milk ducts, I was breastfeeding. She told me to suck it up and I was being a BABY. She said it right in front of my mother! Then she puts me in the dress I wanted. I said yes and then she went to check me out. I said no to the slip and the bra. She STILL CHARGED ME. I had my mother in law pick everything up so I didn't know we got the bra. (His grandma paid for my dress as a gift) They charged me for 3 of my bridesmaids dresses and didn't tell us and made them still pay for the dresses. We got our money back since we weren't supposed to pay for those dresses. Then I wanted to get my money back for the bra and slip. They refused me. I called and they told me I just have to go in and they can do store and site credit. Well the store told me that was a LIE. That is only half of it. If you truly want to be treated like dirt then be my guest and shop at this store. If not then find a different place to get your dress. Just don't go to David's bridal. They SUCK!!!
I would give this location 0 stars if I had the option. From the moment I decided to purchase my dress, it has been nothing but a nightmare to deal with them. For the sake of brevity, I'll focus on my most recent experience there. While my wedding dress fits perfectly and does not need any alterations, I decided to take advantage of their free steaming. I called them about 8 weeks before my wedding to see what I needed to do for this and was told I could bring my dress in at any time and they would take care of it.
The following weekend I brought my dress in. I was asked by 4 different associates over the course of 45 minutes if I was being helped, to which I told them no and explained why I was there. Each associate then told me they couldn't help me and walked away. Eventually, I was able to get the attention of an associate who started helping me. I informed her that I knew it was early, but I needed to be able to pick my dress up ahead of time, since I would be out of town for work the 2 weeks prior to my wedding. She told me I could pick my dress up 3 days before. I repeated why that would not work, so she offered to have it ready 10 days before. Again I told her I needed it earlier, and she was short with me and asked when I wanted to pick it up. Finally, I was able to pick a date that would work for me, she took my dress, wrote the date on the receipt and I was on my way.
More than a month later, on the date written on my receipt, I returned to pick up my dress. I was told it had not yet been steamed. If I arrived after the ready date and time on my receipt, why had it still not been steamed? I was told that my consultant hadn't "gotten around to it." I reminded them of the same thing I had discussed with the associate that I needed to pick up my dress in advance since I would be out of town. Finally, after explaining to them that, I was told they would do it right then, but that it was an hour long steaming, and I would have to come back in an hour. After having my dress for a month, my consultant wasn't able to find one hour to steam?
I left to go kill my hour, and luckily, when I returned I was able to take my dress with me. Thank god I never have to go there again. And my bridesmaids have already experienced first-hand how difficult they are to work with. The consultants here see you as a nothing more than what they can sell to you at that moment. I've never witnessed such poor customer service anywhere. Stay away and avoid the headache. It's well worth the extra $500 to purchase a dress elsewhere.