Tell you their rentals are rent to own and not strictly a rental. Say well you pay more (average of $15-20 more depending upon the instrument) so you pay it off quicker then it's yours. So they lie to you to get you to sign a contract then when you try to turn it in or trade which they also tell you that you can do they tell you the truth. They also auto debit more money than they should (taking 5 ACH charges off of my debit card within one week recently) each month. Stay away. Shop local.
Terrible experience with the Music & Arts on route 9 in Toms River. I bought a new, hohner blues harmonica from them for almost $50. Took it right out of the box the next day and the thing was out of tune from the start. I called up a Music & Arts, not the TR location because they were closed, however I called another Music & Arts and they said I could come in and return it. When I went to the TR location to return it the next day, they said that their policy didn't allow them to return it, even though it was not working as advertised. It wasnt a cheap harmonica, it was a fairly priced Hohner. Very unhappy, instead of doing the right thing and just giving me back my money, or even store credit, they decided to do neither. They could've been helpful instead they just lost a customer. DO NOT SHOP THERE. Terrible experience.