D3S ServiceAdd to Favorites
22955 State Highway 249 Ste 5, Tomball, TX 77375
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Please contact the business for updated hours/services due to the COVID-19 advisory.
|Mon - Fri:|
Phone: (832) 804-7134
Great service! Both on the phone and in person. Friendly repair technician.
I had an issue with my refrigerator and called a different company. They made a total of 3 trips out to my house and replaced 2 parts and still could not fix the issue. D3S Appliance repair fixed it within the first half hour and had very reasonable fees.
I scheduled an appt to repair my Samsum refrigerator cause the water keep leaking from fresher.It was charged for 108 dollars, but the repairman came twice and still did not solve the problem. I call back for another visit,however, they just have 30 days warranty, I was too busy to call back until the 36st day. Then the receptionist said it will get another 108 dollars charge for this visit. I think my fault is did not call back ASAP, and their fault is should make their employees more expert. I just take the money to buy nothing but a bad experience.
I have been dealing with them for a couple of months now on something that didn't turn out to be an issue on their end. The owner eventually came to my house, and was so extremely helpful. I cannot say enough nice things, and will be calling them for any other appliance issues I have!!!
Our GE dishwasher was not working correctly and Elvis worked with GE directly to resolve the problem. He made four visits to our house and each time tried to resolve it with a new part that was needed. The office staff was very responsive to our calls and followed up with us very promptly even calling us the day before to confirm an appointment the next day. We would highly recommend D3S Services
Outstanding service!! Josh, the technician, arrived as promised. He was very professional. He quickly diagnosed the problem, told me what the fix would be and then fixed it!! I was very pleased with the quality of the work, the timeliness of the response and the efficiency of the entire experience. I am very happy with the service and will be recommending D3S Services to all my friends!! Thanks for the excellent service. I truly appreciate it.
After having a TERRIBLE experience with the other company Lowes sent out to my house. I called and asked for a different company the difference is crazy the repairmen were always nice and would always give you a call and let you know when they are on there way. my dryers Motor had gone out but Brad had one ready to go installed it in under 20 minutes and my dryer is working better then new.
i have several appliances in my home that are under a Lowes warranty and have had a few different company's come out none have been as nice and done the work as well as D3S. I always have a good experience with the repairman in my are Brad, He is always very nice and will take his time to explain things.
this company is a freaking joke!!!! They will schedule you a day then oopps they have you listed for another.... i have had this happened to me 3 FN times!!!! they don't care, Samsung sucks for having them as someone that comes out. They came out alright, but left my damn dryer top with a freaking Gap, now i have to freaking wait for them to come out to fix the repair they did in December. It should not even be a damn service call since they did not close the damn thing right to begin with!!!! Why are they still in freaking business is beyond me!
After opening a claim to repair our refrigerator with the warranty company, a D3S service representative visited our home in early December and diagnosed the problems. The warranty service was contacted and supposedly the parts were ordered. In late December, another service repair person came to our home to repair the refrigerator. He was unable to repair it stating that he did not have the necessary parts. In addition, he broke a piece off the the ice dispenser while trying to repair it. He stated that he would order the appropriate parts and return with his boss to finally fix the refrigerator. He estimated the parts would take 5 days and then the repair would be completed asap. I received an automated phone last Monday, stating that a service appointment was scheduled at our home for the following day between 8a-12noon. I accepted the service appointment and then no one showed at my home. I've tried to call D3S several times as well as email and received no response from D3S. Today, I spoke with a person who said she was a manager and she stated that the refrigerator was repaired on 12/21/16 and that the claim had been closed by the technician. She said that I need to call back the warranty company and open another claim. When I suggested that this is ridiculous, she said that I needed to contact another company and hung up on me. Again, this is completely inappropriate and by no means acceptable customer service.
1 STAR is more than they deserve!
Looks like I'm one of many that believes D3S should go out of business. Samsung referred me to D3S for repair. Initial contact was good. Set up for Friday appt., between 8-12. Lady said she would call Thursday to confirm a more exact window. Didn't hear from her, so I called to check. She then tells me my appt. is Monday between 8-12. Again, she would follow up with call. I complained about change, but conceded. Friday afternoon, she called me @ 4:56pm and said my appt. had changed to between 3-6pm on Monday. I told her that would not work. She never made any effort to help me. I told her to cancel & she said ok. As far as I'm concerned D3 can go D eep 6! Samsung has a recording of my statement & I asked them to drop them as a distributor.
It is hard to believe that GE recommended this place for service repair (I will be sure to let them know our experience). This company quoted $1000 to convert our range from propane to gas. Money was paid (service call and parts) and four appointments later, we learn (from a third party who was called in to evaluate, not fix) that 3DS technicians have irreparably broken the unit. GE Monogram sales rep here in Houston confirms this. We had to replace our $$ Monogram range as a result. Despite money paid and MANY calls to seek redress for our problem, 3DS has not replied to any of our communications. We feel forced to seek legal redress.
PLEASE AVOID THIS COMPANY! MY SAMSUNG WARRANTY SENT THEM TO MY HOUSE FOR A BRAND NEW WASHING MACHINE REPAIR. I ASKED THEM BEFORE THEY LEFT IF THEY STARTED IT . OF COURSE THEY SAID YES! A FEW HOURS AFTER THEY LEFT A STARTED A LOAD AND WENT DOWN STAIRS. I HEARD A LOUD NOISE SOUNDED LIKE SOMING HIT THE HOUSE. TO SOME IT UP THE CREW NEVER secured the tub inside the washing machine or the parts to it so everything was flying around at about a thousand RPMs the clothes are stuck in water and laundry soap I cannot drain it because nothing was secured back in place
DO NOT USE THEM AT ALL. THE ADMIN ANWSERING THE PHONES WAS RUDE AND UNPROFESSIONAL. THERE COMPANY HAS BEEN REVOKED A FEW TIMES FOR NOT FILING THERE FRANCHISE TAXES. AS WELL AS LET THERE DOMAIN FOR THERE WEBSITE LAPS AND CURRENTLY DO NOT OWN A WEBSITE. WHEN ASKING TO SPEAK TO A SUPERVISOR YOU GET THE RUN AROUND. THE OWNERS ARE DEBRA AND SCOTT KLINTWORTH. THEY SHOULD NOT BE PREFERRED PROVIDERS OF APPLIANCE REPAIRS.
Recommend by the big company which I bought the oven. Unbelievable this type of service will be recommend by big company. The owner and a trainee walked in, spent few minutes on my oven, then ask me how to pay them. I asked how much would that be, owner said I don't know, but I have to pay them first for the diagnosis, they don't even find what is wrong and what parts needed. They just walked in and want money then go. Very rude, very impolite, just want money. He should work in the bank. I would rather destroyed my oven, I won't let that company to fix nothing
After contacting manufacturer of our refrigerator with concerns about fluctuations in temperature, we were unfortunately referred to this company to resolve the issue. The 1st attempt (week 1) a service representative showed up and was incapable of identifying the issue (we thankfully received no charge for this service). Over the time period of the following week beyond the 1st service representative visiting our residence, we monitored the fluctuations in temperature and had to discard of all of our groceries that were in the refrigerator. (Week 2) We decided to call this business again to see if they could further assess the issue. A different service representative was sent and diagnosed the issue as a defective "main board". The day following the diagnosis of the faulty "main board" we contacted this company to get a quote for replacement of the defective part and to commence the order. The week following (week 3) we had received no correspondence from this company as to whereabouts of the part or scheduling of a service appointment, so we decided to call this company. We were told at that time the part could take 3-5 business days to arrive and then they would contact us with a service schedule date. Five days later (week 4), we decided to call because we again received no correspondence. We were told they had yet to call us, but the part(s) had arrived and they told us the earliest they could get a service representative out would be the following week. (Week 5) A service representative arrived, installed the part, instructed us to give the refrigerator 30 minutes to allow the temperatures to stabilize prior to use. The service representative did not wait for this period of time to assure everything was functional, instead they left to take care of other service appointments. We waited the 30 minutes prior to doing anything with the refrigerator. The temperatures stabilized and we checked to make sure everything else was functioning, at this time we noticed the water dispenser was not functioning at the pressure it was prior to the service representative installing the replacement part. We decided to wait a day or so to see if the problem persisted and it did, so we decided to once again contact this company in order send someone to assess what might be the issue. We were informed the service representative that installed the part could come back out the following week. (Week 6) The service representative made a short visit to our residence, without looking over his work and claimed the water had nothing to do with the part he replaced, and directed us to go buy a new water filter for the refrigerator. We followed directions, and replaced the filter with no prevail. At this time, we no longer found it worth while to waste any more money or time on this company and asked a 3rd party to come see what they could find. They found that the cover for the part that the service representative replaced was poorly installed and crimped the water line so that little or no water pressure was possible. Upon learning it was poor craftsmanship from the previous service provider, we contacted this company to ask if any resolution can be reached and we were told "Since you took it upon yourself to seek help from a 3rd party, we are no longer responsible for this mishap".