Me along with my family and others I have spoken to in the waiting area and abroad seem to all get the same feeling about the climate, poor professional attitude and conduct of most of the staff and management at this location. Ethics, codes of conduct, respect, giving the customers access to comment on the services that are provided on a daily basis is just not heard of at this site and should be. Maybe that would curve some of the mistreatment and nasty attitudes at this local office.Lastly, on or about 9/11/13 I responded to Mr Dawson's in writing giving him the documentation the Rep (White Male, wouldn't give his name) on 9/11/12 approx 1130am stated he needed, B.'s income from his job for the month of August 2013, and a document showing B. is enrolled in school. I sent in a print out of B's official online pay-stub for McDonalds employee's. (Showing his entire pay for the month of 8/13) His original pay check stub was lost by McDonald's Mgmt Staff ((419) 4##-#### See Rachel) and this was the only thing he could access at the time so that his benefits would not be interrupted 10/1/13. The other document I had sent him was a 2013 SAT Score exhibiting his High School and the date the exam was taken. I sent those documents in the day after I learned what he claimed he had needed. On 9/12/13, he calls me back and states its not enough. I'm really tired of the mistreatment, abuse and harassment! Could someone please give me a call from the Region and or Headquarters on all this reckless and unnecessary harassment and mayhem. I just feel based on my son's age, personal information, history and income that the local office has already obtained he should not have ever been hassled, nor his income lowered automatically.Lastly, this agent in particular, have B's job information, and access to his school records, if he wants to know that bad, or if its a part of his responsibility to get it, why dont he either call the school and request it, and the same for his job. Dont force me to their and or his job. Then you abuse your authority by inconvenience me, threaten me to reduce his benefits if I don't get you the information that's right there in your lazy face! I dont think that this maneuver, habit, and way to conduct Social Security Business is fair to me or to the tax payers who pays for his salary...In my view, "They need to just stop being so lazy and abusive to its customers". Please respond to me by email or in writing at the address above or Screwd Over Lane Toledo, Ohio 436##.Signed, please help and save me!,F.H. U.S.Navy Retired
Toledo, OH 43604
This I am Reporting to the Deputy Commissioner of Operations Mrs. Berryhill, that the Toledo Local Office has a reputation of fostering a very nasty and mean climate of poor customer service. Many staff there are not friendly and very rarely smile. They are very condescending and rude. The 2nd to last Agent (male) I conducted my one on one with I had to threaten to write him and his supervisor up because of his rude nature and disrespectful, connotations and attitude. Sadly but his white male supervisor supported his bad attitude and misconduct. I remember vividly when I decided to write a formal complaint how they both laughed it off and took it lightly. I received a call from supposedly the supervisor of this office and he again took me for granted and minimized what had happen and how I felt. Most staff I dealt with including the Head Supervisor- Manager in charge, Rep Dawson and the last male agent I had, need some more extensive training in the areas of race relations-social skills, sensitivity training, customer service training, ethics, and respect. The Rep at the Local call center on 9/11/13 approx. 1130am that would not give me his name, nor allow me to speak to a supervisor hung the phone up in my face. He was the Rep who informed me that Mr Dawson performed my Letter dated 8/31/13. He was also the Rep who made the comment to my daughter who later called back (because he hung the phone up on me) to make progress to speak to a supervisor, who boldly, and hassled my daughter and would not let her call get through either insisting that she was no more than my girlfriend. To assume, make snap judgements, racial profiling and trying to match phone calls is not in his job description I hope. More so it's really none of his business and shouldn't matter. So absurd, unprofessional, chaotic and a waste of taxpayers money!
Dear Marcia Mosley & Deputy Commissioner Mrs. BerryhillI am taking this time out of my busy and frustrating day to comment on my experience, my interpretations, and in my view, the treatment, abuse, mistreatment and the method used by your local Social Security Administration Office in Toledo Ohio located on Four Seagate to humiliate and harass me and my family. I F. H. (last 4 ####) receive SSI for my son B. (last 4 ####) who experience's Sickle-Cell Anemia. B. age 17 an 12th grade High School Student works part-time (State Law) at McDonald's for approx. 2 or 3 days a week an receives minimum wage. I say all of this because in mid August 2013 I personally went in for a face to face interview with 2 Agents explaining my income, his expected income and all aspects of my and his personal information. During the interview, I informed them that B. had just picked up a part time job at McDonald's and would not be working more than 2 or 3 days and was receiving only minimum wage. I also informed them that he had not received a paycheck as of yet. The Agent, lead by her Mentor instructed me to send in a copy of my son's payroll stubs monthly but his benefits amount, and I quote, " will not be affected" mainly and largely due to him being a student and the hours and amount. I agreed to comply with the monthly notices and we concluded our interview.Consequently, no more than a week went by and I received a Re-determination Letter or really novel from Agent Mr. Dawson (dated 31 August 13) stating that his payments-benefits will be reduced by more than $300.00 starting 10/01/13 because B. made $680.00 that month in income on his new part time job. A job from which he hadn't received 1 single solitary paycheck. As a matter of fact on or around 9/08/12 he received his first paycheck of $69.00. It really amazed me and made me feel I had been stabbed in the back by the initial Agents and more so by Mrs Carter & Rep Mr Dawson who both bolstered, exaggerated and merely lied about my son's income. With my formal complaint based on mere facts, Agent Carter and her Mentor Agent Hall initially, fabricated, dreamed up, and manufactured those numbers. There's no way possible, even by State Law (an underage student) that my son B. could ever and have ever made that type of money. However, Rep. Dawson, my actual Case Manager should have known my son B's income was incorrect still was allowed to go along with the baseless claim, and go continue to go out of his way to abuse his power simply to inconvenience me and my family should be unacceptable. Rep Dawson, Rep. Carter, Rep. Hall and his supervisor's Mr. Buracia at the Toledo Local Office should be held responsible. Nevertheless, it could and will create a financial hardship for all people concerned.