First off they are rude... when they mess up they do nothing about it. Calling corporate does nothing for you... some examples of our problems were1. They had the BRIDE in the computer as one of the bridesmaids... seriously?2. They had the date wrong after we corrected it multiple times3. One bridesmaid dress came in as a jr bridesmaid dress4. Maid of honors dress was ordered Jan. 13th and won't be in until MAY 12th and they wedding is June 17th... and her dress was originally ordered incorrectly thank goodness she called to make sure they got it right or she would of had NO dress for the wedding... and the list goes on. Absolutely awful customer service, and forget the accuracy of your dresses because they don't know what they are doing. I will never recommend any of my friends back for their weddings!
I would never want a daughter of mine to ever be treated like how I was every step of my wedding with these people. Awful- from first step through the door to the walk down the aisle in their dress. Saving money doesn't save you grief they will put you through. Alterations will lie to you, sales people will lie to you, just don't go here if you value good memories
The owner is VERY experienced at what she does and also go's out of her way to fix something when needed. I doubt there is anything Brenda Lee couldn't do! I recomend for Anyone in the Toledo area to come here for alterations. And not only does she do your average alterations and adjustments, she is also experienced in reupholstery, anything from a couch cushion to a motorcycle seat! VERY RECOMENDED!
Stay away from this store. It is a terrible experience from the moment you walk in. I would never buy a dress from this store. They were rude to me (the bride) and my mother. They did not want to help us and my mother was in a walking cast and they never offered her a chair to sit in. They are rude and disrespectful. Stay away from this store at all costs!!
THIS is THE place to go if you need anything of importance done - bridesmaid dresses, wedding gowns, tuxes, etc. Not only does the owner take pride in every single stitch of her work, but she also always provides service timely and with a smile. I recommend this to anyone looking to get work excellent tailoring done, and the small things like hems and more done as well. You won't be disappointed.