Went to this store to purchase a front & ALMOND colored storm door in mid July. Found a beautiful Front Door on clearance & an ALMOND colored etched glass storm door w/BLACK hardware. Pd a $35 deposit & was told that this would hold our doors & that someone would come out to do measurements. A week or later young man came to our home & took measurements. He said that everything was good & that our lock would be fine. We went back to HD & paid for the doors & installation & then we waited. Finally when we did not hear anything we called the store. We were told that our door had been sold. We were given a different door that cost more but was not as nice looking as the originally at the same price. Finally installation day arrives. I had taken the day off work. A gentleman by the name of Tim came to our home to install the door. He said that there was way to many parts ordered & that he would take them back to the store & get us a refund on them. He then was telling me about our WHITE storm door w/GOLD hardware. I said no that isnt what we ordered. He then told me that our lock would not fit the front door. Called HD & talked the manager. She was going to get everything taken care of & get our storm door expedited. The person in charge of the expediting called & asked about the color. I told her we wanted ALMOND w/black hardware. I also mentioned to her about the door handle/lock not fitting when we had been told it would. They did give us a free handle & lock that we were allowed to pick out pick out. Which by the way was black. So finally installation day 2 is scheduled for today 9/9 almost 2 mos later. Tim comes to my home to install the doors. He checks the color & yea its ALMOND w/black hardware. Takes the doors out of his truck & is getting ready to install & finds out the storm door opens the wrong way!!! I refuse to have it installed & he again apologizes takes the doors back to the store. I again call the store & I am furious! I am told that they will again expedite our order & get the right door. I have worked in expediting & if we had been as slow as these people we would be out of business. My confidence in this store is none. So again we are still waiting to have the doors installed. So hopefully the 3rd time will be the charm. That will be 3 days that I have taken work, the price of the doors, & installation plus all the extra parts that werent needed. This is going to be very expensive door by the time (if ever) it gets installed.
worst customer service ever. i ordered flooring it took them more then 2 months for installation . there staff in flooring department is the worst they never told us that we have to put laminate floor in room temperature and because of that my installation was delayed for more than 2 months i would prefer to not waste money over there i spent more then $2500 and i regret it
This is a great place. Good prices, have everything, you can get help just by asking any worker.