I love it. Everyone is so positive and helpful, starting when you call. I usually talk to Alissa (may not be correct spelling). Jen Marie is a fabulous massage therapist. She has taken care of every soreness (and I have a lot of them) that I have had. Sarah the nail tech I use is marvelous. She even encouraged me to have designs on my nail (very out of character for me). They have been beautiful and garnered quite a few compliments.