I totally agree with the previous review. I volunteered with a different hospice for many years, and they were excellent, but my brother insisted on this one. He came to regret it also. Many promises were made at the initial meeting, but very few were kept. More than once, someone was scheduled to come (my mother was a home care patient), but then no one did. I went to the social worker for help with a family conflict, but, while lip service was paid, there was no real help. This social worker repeated to each party what the other had said, turning it into a "he said, she said" situation, and escalating the conflict. In one instance, when a family member asked for someone to provide respite care while he left the home for a while, he was told it couldn't be done, because the boss wouldn't authorize overtime. That may have been true, but it seems like an unprofessional thing to say to a family receiving their services. Some staff members were barely civil to some family members, I'm guessing because they had heard one side of the family conflict. I would expect professionals to be above that. Worst of all, my mother wasn't seen for many successive days, because she didn't qualify for the next level of care. We were still being told this 36 hours before her death. There was one nurse who was excellent, caring and competent. Otherwise, this was a very bad experience, and I would recommend to anyone looking for a hospice, that you look elsewhere.
This agency was to provide care three days a week for my 91yr. old parents - the home health aide assigned called off 5 times in 2 months with 1\\2 to one hour's notice. If you are looking for someone you can depend on Don't Use This Agency!!!
More than just a company. This wonderful staff truely cares for the families they provide care for. Unlike most companies they return phone calls and emails. We are in constamt communication on any updates or changes. They care!
Worst Hospice in the area. I deal with many in the NW Ohio area. The nursing home my parent was in (Lutheran Home Napoleon) suggested they receive great service from this group. I have never seen such an incompetent group of people. Every time I would call and ask a question or have a complaint, I would receive the same speech " we are in a transitional phase right now". Ok how does this affect me, the paying customer whose parent is waiting 2 days for a pain medicine the nursing home had readily available but just decided not to give them because they were not certain how medicare would pay for this. What? For goodness sake I would pay cash for it to help my parent get out of pain. They had a chaplain show up at the room and appeared at the funeral, he appeared to be a good man. The actual nurse caring for parent efficiently ordered high enough med doses to put them to sleep quickly, after first med snafu tried to get meds there quicker. Strange thing is never received a single follow up call from the company after the death to ask if anything was needed. Only the call from the nursing home nurse saying " your parent died". Company said the nurse arrived at the nursing home an hr or so after the death, but the body and family were gone by then. Ok..pick up a phone and ask if anything was needed. I was told the nurse did call but had a "rough night" the previous night and may not have gotten her nurses notes right. Could go on and on....few words of advice...Avoid them like the plague!