Donna Barnes & Friends
513 Cheney Hwy, Titusville, FL 32780
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I worked for Donna once apon a time for a few years and granted she can be tough, it's an education and an experience you won't find anywhere else. I learned far more in her salon than I did when I attended cosmetology school. It's because of her and what she's taught me that I was able to venture out and do pretty well for myself. I was even able to help other stylists with learning color theory, which I am floored that they don't offer that in school. Learning the science behind color and cutting hair takes the "guess work" out of the equation, which is something that a lot of stylists can struggle with. I would strongly suggest any new stylist looking for a job to consider working here. It's a job that has continuing education on a daily basis and what you learn here will stay with you wherever you venture out to on your own. As for her treating you "like African slaves" those words are beyond harsh and false. She can be tough, but this industry is tough on its own and very competitive. She will prepare you to succeed and you will be grateful for having her in your life at some point. I know I am ����
This is an old story but it's also the kind of experience and customer service that you never forget.
I had been going to this salon since I was a child, my family had been loyal customers for almost two decades. During my senior year of high school I was happy with a cut and dye I had with Donna, she used a brown dye including a "peanut butter" color and went out of her way to offer to write it down for me so I could come back and get that color again.
Well, I returned to have that color applied again... In the summer right before I left for college, she dyed my hair black. What's worse, during the haircut she cut my bangs outward past my temples- cutting hair from the side of my head short enough to join my bang line. Anyone familiar with this mistake knows how awful it looks and how long it takes to grow out.
Needless to say tears were shed. I was offered no reassurance and charged full price. Oh, I did get Donna's reassurance of saying "color is in my blood" as though she were too expert to make a mistake. One of her other colorists talked to me about the incident outside of work and said that Donna had admitted to adding too much black to the color.
I realize some reviews on this site should be taken with a grain of salt, but there is a trend to some of them- reluctance to admit a mistake. That is no way to treat a customer, particularly a loyal customer.
Then, after this fiasco, about a year later she started dropping hints to my relative that I should return to this salon (???!!!). After denying anything went wrong after an awful experience, coyly inviting me back a year later? Nope. I think I did return to see a stylist other than Donna for an ok haircut when I was in town and didn't know where to go.
Finding a picture of myself from after this awful cut and dye job spurred this review. I will never forget how awful this experience made me feel and how long the botched bangs took to grow back.
03/09/2012Provided by Citysearch -
I read these reviews dating back to 2008 and I think it's fair to say that any shop will have some good and some bad reviews and experiences.
I suspect that a couple of the newer reviews that referred to Donna's associates being treated like ""African Slaves"" may be disgrtuntled ex-employees. It's a pretty safe bet.
It's unfortunate that this type of venue can be misused in a moment of resentment when it was designed to be a legitimate forum to offer consumer ratings of local businesses.
Another truth is that bad news travels very quickly and unhappy people are more likely to post than the hundreds of clients who have happily frequented DB&F for the last 16 plus years.
I would encourage other satisfied customers of Donna's to share your experience. MIne has been pleasurable as far as the quality of service and personal attention I receive.
Finally I would say that Redken uses Donna as an artist/instructor, not just in Florida, but around the country. That's the truth.
02/23/2012Provided by Citysearch -
I couldn't have said it any better myself.
I've been in this salon a few times, and never have I enjoyed the stale trail mix, or the crunch-less animal crackers. You WILL always wait on her, no less than thirty minutes, in her tacky outdated environment.
Her hairstyles are always lacking that special touch, and seems to be stuck in the past. I was never satisfied with my color or cut. My highlights always had grey roots, they we're always brassy and or spotty. Over all i was never satisfied.
Another thing I've noticed, she can't hold on to employees, but I'm guessing that's because she works them like they're animals..or as ""African Slaves.""
This is a poor excuse for a salon, and does not represent Redken's Gold Salon standards.
02/22/2012Provided by Citysearch -
I have had great results over and over again with this salon. I have my hair cut and colored and often get complements when out and about town. The pricing is reasonable and I alway enjoy good conversation with Donna and the staff.
This salon offers great nail service too.
I always look forward to my visits.
Donna Barns is very professional and she has a lot of class.
02/21/2012Provided by Citysearch -
The salon is dirty, never does is smell nice. The snacks left out for clients are normally stale crackers / old chocolate / or even some old left out fruit.
Donna will always have her ipod playing music throughout the salon which is old 80's, youll hear the same songs every time your in there... Overall the salon is just outdated! old! Donna styles and colors will reflect the same results!
Here is what you can expect:
1. You will always wait 30 mins to and hour on Donna. Then once your finally in her chair she will juggle doing your hair and someone else right next to you. She does not respect anyone's time or schedule!
2. She may be an hairstylist educator of sorts, But you will hardly ever get a good color change from her. She's horrible with blondes especially! And typically if she cant have one of her little assistant slaves blow you dry, she will half dry you herself. Typically by blowing the front of your hair dry, and leaving the back half done/damp/unstyled.
3. This salon is suppose to be about customer service, but i see more of the other stylists catering to Donna and the clients when they can. Donna's attitude towards her co workers is DISGUSTING!!! i feel horrible for her assistants (which are more like slaves). I would never recommended anyone working for her unless you like being treated like an African slave.
4. Lastly... after waiting an hour, getting brassy orange results (after being promised a Khaki to wheat color she calls it), a crooked eye brow wax, and being half blown dry.... she will then charge you well over $100 and stand around waiting for a tip.
Do not visit this place if you want someone who really has your best interest! This women will ruin your day!
06/07/2011Provided by Citysearch -
I went in to have my hair cut and colored. The first time it took 3 hours which I assumed was because it was my first visit. I will say that my hair looked very nice when I left. The second time I went in, this time it took 3-1/2 hours and now 3 people were working on it, so the final bill for a cut, color and eyebrow wax, $130.00. I couldn't believe it. The owner, Donna, had someone else in the shop style my hair which I had assumed she would do. Again, my hair looked very nice but it took too long and is way too expensive (because of having to tip three people). I made an appointment to go back again but decided to cancel and find somewhere else to go. I told the receptionist this thinking she would relay this to the owner who would then contact me and maybe we could clear this up. I was not opposed to going back again and having one person work on my hair and maybe we could get the timeframe down into the 1-1/2 hour range. Well, I was very surprised to never hear from her. Apparently business is very good in Titusville!!
05/19/2011Provided by Citysearch -
I booked my wedding party at Donna Barnes and Friends. I had four girls in my wedding party. I had an up do and my other girls just curls - lots of curls. We all had our make up done by Stacy. Stacy did my hair ~ She did a great job. I had so many compliments on my hair. I was VERY pleased with her. Tory did my other girls hair - He is awesome! The pricing is well below a lot of other salons in this area. Overall, pleased with hair, make up and pricing! Thank you for making my day even more special!
02/24/2009Provided by Citysearch -
I was very unhappy with the service I paid for. I asked for thin highlights and got chunks of brassy color. The hairdresser, Donna, said she thought that was what I wanted . . .but I was very specific. She seemed a little more interested in what was going on around her chair than in her chair. Will not return.
01/02/2008Provided by Citysearch -
If you're thinking of going to this salon. Think again. My aunt, who at the time of her service just received the news she had breast cancer, went to Donna for a perm. Donna serviced 3 clients while her perm was processing. By the time Donna took the rods out she couldn't get a comb through my aunt's hair. Then on top of it all Donna charged my aunt for the perm, sold her protein treatments, and blamed it all on the medications my aunt hadn't even begun to take yet. My conclusion is that the owner of this salon isn't only a bad hairdresser but also a heartless, greedy person.