D & E Pump Sales & Service
3833 S Hopkins Ave, Titusville, FL 32780
D & E Pump Sales & Services, Inc.
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I was never so disrespected by a worker as I was by the worker named Joey....I was called a *bitc-, *fuc- and difficult all because i refused to pay for work completed until i was shown that the system was running perfectly....which for $3,500.00 + i think i had a right to know. after making him leave...the owners son Fred came out and apologized for his workers behavior and of course as suspected there were glitches in the system which was taken care of. thank you Fred for making it right.
I am a retired Master Plumber. I hired this company to install a chlorination system. All I have to say is the products they install are JUNK. The Chlorine pump failed 3 times in the first year. The flow switch failed after 2 years. Their installer didn't use isolation valves for service purposes.
The recommendation of a professional in any industry, is not always what a customer wants to hear, especially when it involves more money than they have or are willing to spend at that time. When a deep artesian (free flowing) well is leaking and the well casing is questionable, it is very likely that a repair won't last long or it will start to leak again deeper underground, making the situation worse and potentially more costly. A leaking artesian well is like a water spring and the pressure of the water will almost always come to the surface of the ground. This water flow can be right at the well casing or can be 100ft or more away from the well casing. This makes it very important to deal with it properly as the water could cause an area to flood, could undermine the foundation of your home, or even could cause damage to a neighboring structure. Do you want the liability and additional costs if that were to occur?
In the case of the below customer review"laxl", D & E gave a professional recommendation based on the well condition and the customer choose to go another route. It is unfortunate that they felt the way they did, as D & E Pump responded to an emergency situation, stopped the immediate leak, and proposed the best long term solution.
All of the water management districts in Florida require that any well work is done by a licensed well driller D & E Pump is a professional licensed well driller and has been drilling wells in the Central Florida area for over 35 years. There has been some cases over that length of time where D & E Pump has proposed a well to be abandoned, the customer had another company or individual (most of the time not a licensed well driller) repair the well, and D & E Pump is called out at a later date to do the job correctly as originally proposed by D & E Pump.
I call D&E around 7:30am in distress with no water. To my surprise they were able to fix the issue and have the water flowing again in less then a hour. And for a minimal service call charge of a little over a $100.00 it was a great deal for me. Thanks guys great job!
12/28/2011Provided by Citysearch -
I have been dealing with this company for more than 15 years now. I would recommend them to anyone and everyone.
I have used almost all of their services, including well drilling and pump work, the installed and maintain my irrigation, and I trust them with my water treatment issues, as they are very honest.
When I first contacted them about drilling my well, I had an old well that was leaking and I wanted to try to fix it. They offered that as an option, and it was my choice to make, but a new well would be a better long term solution. I made the wrong choice in trying to fix it, and it came back to haunt me, as I paid for the repairs and then had to get the new well anyway. If I would have listened to the experts at D & E the first time, I would have saved not only money, but the aggravation and inconvenience that I caused my neighbors and myself. So to the review below by laxllaxl, Maybe they were just trying to give you the best option for a long term solution?? , rather than just a cheap bandaid fix??
In separate situation at the home i'm living in now, I am on well water. My builder wanted a deep well, but D & E advised a shallower depth well due to water quality issues. Am I glad I listened. I still need water treatment, but my water is so much better than my neighbors. So to the other bad review varkariaresident, I don't know your situation, however I will say letting the experts do their job and going with their recommendations worked in my favor. I know I will use D & E as long as they are in the area, and would recommend them to anyone.
It is unfortunate that a companies reputation depends on random BS sites like this, where people that like to hide behind computers, can post whatever they want about a business.
Rather than reading reviews from a BS search site like this one, try a better business bureau, local chamber of commerce, or a more reputable site that actually follows through with a review and makes sure its valid before posting it.
Thank you D & E Pump for all the wonderful work you have done for me in the past, and much more to come in the future!!!!
10/07/2011Provided by Citysearch -
My experience with this company was horrible. They sent someone to examine my well - he told me without being very specific or clear - that the pipe from the well was damaged beyond repair and a new well would have to be drilled. His manager told me it would be about $3,000 to do this work. The manager sounded offended that I asked about whether a repair was an option and wasn't there a less expensive option. He said they are experts and this is based on their experienced worker and they would not be willing to do any repairs - only abandon the old well and drill a new one. Well, thank goodness someone recommended another company to me. Called them - they came out right away and had the well pipe repaired in about 90 minutes for $500. When I contacted D&E via email to advise them that I was going to decline their $3,000 work proposal, they didn't even have the courage to write back or defend their position! The manager told me when trying to take my money that ""this is a family business and we wouldn't be in business this long if we just ripped people off."" Well, hopefully this guy isn't Pinnochio because otherwise his nose would be very long. Warning - get second or third opinions before you give this company your money. The manager was condescending and rude and the worker who came to my house was a clueless and/or a liar. To the manager I would say this: the Mafia is a family business, but I wouldn't want them to do work for me. Well, the same is true about D&E. Stay away if you know what's good for your wallet.
The couple of negative reviews I have seen about D & E pump are 10000% correct! I can't believe what a bunch of thieves the people at this company are. I called with a request for my well to be repaired, as the pipe cracked at or just below ground level. While they did send someone out rather promptly to examine the well, the job was horrible. He got the water shooting of the well under control, but had to come back a couple of hours later because once again, water was gushing out. He told me in very indefinite terms that the well could not be replaced - he must have x-ray vision because he didn't dig a hole in my yard to see whether the pipe below ground was good. I was sent a business proposal for about $3,000 to "abandon" the well and dig a new one. I knew that was ridiculous, and sent a counter proposal. Rather than immediately agreeing, the salesman said he would have to check with the owner/manager (wow, feels like buying a used car). I explained that I didn't need a job that would last for 30 years because I'm not staying in the house long. The salesman said in his experience, this well can't be fixed and his company would ONLY do abaondonment/new well... NOT do any repairs. So - I bring in another company - well, in about 90 minutes, that company dug a hole to examine the pipe, said it's fine, and they fixed the whole thing for about $500. That's right - $500 instead of $3,000. My suggestion to you: Do NOT do business with D & E pump - but if you do, make sure you get a second or even a third opinion. I feel they completely tried to take advantage of me and didn't count on a homeowner being savvy enough to double check them. They claim to be a terrific family business - well the Mafia is a family business, but that doesn't mean I want to work with them. Stay away from this company!
04/23/2011Provided by Citysearch -
For all of you who had good experience with the well drilling services of D & E, I am very happy for you. Now you to your well and chack to see how deep it is. I promise you, it is not as deep as it is suppose to be. Here is my deal with D & E well drilling.
These people will try very hard to sell you bunch of crap you do not need and do not deliver what you need.
They drilled a shollow well. typically for irrigation, instead of what was on the contarct as a mid level, 60-80 feet deep well for consumption.
The son of owner argued for an hour with me over the phone and then told me that the owner, his dad, will call me at the end of the week as he is out of town. I had to threaten him with a lawsuit for cost of delaying construction and he actually hung up on me. Then he calls me back in 30 minutes and aplogizes and tries again to talk me out of demanding what I am paying for. Of course, I was not buying their excuses. After almost another week they show up and driil the aditional 20 feet. Then comes the day of equipment installation, and they brought this tiny little softner, and the techician says that is normal size. When I went home and looked at my notes from the conversation I had with their agent, John, I was promised model 1054, they installed a 1040. Needless to say I called, and guess who answered, the son of owner. He said that is not specifically mentioned in my contract and for additional $300 they will change the unit for me (to the one I was promised).
I tell you what, find yourself someone else than These people. Even then, be on site and keep track of how far they drill. Every last bit of what you are promised (the equipments and services), have it in writing. I never thought they will be that cheap to change the softner size. This is a 6-bathroom house and ask any plumber and they will tell you the appropriate size is 1054, and that is why every last one of contarctors I called said that is what they will install 1054, Including D & E. The funny part is since the tank was specifically written as 80 gal, they brought this big tank,with this tiny little softner.
Trust me when I tell you that you need to be there when the drillers are drilling your well no matter who you hire to drill your well. For your sake, I hope it won't be D & E pump. I wanted to give them zero star but it does not give that as an option.