1st visit = red carpet. 2nd visit = YOLANDAMy fiance is not a Bridezilla. She's very polite and easy to deal with - whether she's serving or being served in a professional setting. When she went to Dala's to find a dress, they were also very accommodating and gave my fiance a sense of security, like they would stop at nothing to give her the perfect dress. She picked out a blue dress from their showroom several sizes too large and with a knee-length skirt just to get a general sense of how she might look in a similar dress the right size, color and length. Having faith in the shop, she went ahead and ordered that same dress in the size, color and length she needed.My bride-to-be has a slender athletic build and would look great in a potato sack. So when the dress arrived at Dala's shop and she tried it on, it was distressing to discover that the shoulder straps were uneven, her underarms were squeezed out by the blouse, the front bunched messily at the bosom, the waist was too high and too tight. Thinking maybe she was having an "off" day, and believing that the staff at Dala's would surely work with her based on the initial reception she received,my fiance took it home to give the dress another chance.After several attempts, she realized this dress simply wasn't what she'd hoped it would be based on the catalog photos and the shop's reassurances. So we called in advance to let them know our situation and then days later made the hour drive back to the shop when they said they could see us.When we arrived, a young staff member told us we would need to wait to be helped because Dala was doing paperwork and Yolanda was busy in the back. Five minutes later she ushered my fiance to the little changing closet in the front of the store and told her they would need to see the dress on. My fiance came out with the dress on and explained the problems with the dress. About halfway through the staff member stopped her to ask, "so, the wedding was cancelled then?", assuming we were just trying to return the dress - although nothing we said would indicate that the wedding was off. So we waited another ten minutes before they sent Yolanda out to 'deal' with us. Yolanda proceeded to explain in a very loud voice (don't know whether she's hard of hearing or trying to establish dominance) that my fiance is wrong about where her waistline is and that the dress fits perfectly. She also suggested many times that we're free to try somewhere else or pay Dala's competitive rates to have the dress altered. We finally had to ask if there was even an option to exchange the dress for one of equal value, at which point she turned us down repeatedly reciting red letter language such as "you made a commitment to this dress when you ordered it" and "it's industry standard" that we're stuck with the dress (even though David's Bridal would have allowed us to trade one of their own dresses for store credit if we weren’t happy with it). She even had the audacity to tell us "you tried on the exact same dress before you ordered it". Keep in mind, the dress they had in the store for her to try on was several sizes larger, blue and short-skirted. Not the "exact same".Ultimately we felt terrible. My fiance was doing all she could to hold back tears and I was doing all I could not to get angry and chew out Yolanda for treating us in a way that no one on their staff would ever want to be treated in the same situation (although how could they know what that's like - they probably have an advantage when it comes to bridal dresses).Bottom line: they'll treat you like royalty to get the sale, but be warned: you'd better be 100% happy with what you buy from them, 'cause they won't be so warm and fuzzy the next time.
16. Christian Strong
Serving the Tipton Area.
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From Business: As a church going family we were raised as Christians. Growing up in a small Christian community in North Carolina mostly everyone kept God in their hearts and li…