Aj Perri Inc
1138 Pine Brook Rd, Tinton Falls, NJ 07724
|Mon - Sun:|
Do you like pushy sales people who use scare tactics and trick you into buying equipment you don’t need? What about incompetent technicians who show up late (or not at all), don’t know about the equipment they are supposed to be repairing (and ask you for the manual to try and figure it out), treat their customers like they are idiots (even though the customers both hold doctoral degrees and have taught at the graduate level), and need to borrow your tools? What about parts departments who never order the parts the techs asked them to? And how about customer service reps that never follow through on their promises? Than I have the company for you…
AJ Perri - Heating, Air Conditioning & Plumbing has been unable to accurately diagnosis and repair my tankless hot water heater (that they installed) for over three years. One unit has already been completely replaced and since then I have had ongoing issues with the new unit. On multiple occasions the techs have arrived late, looked at the system, and then admitted that they don’t know anything about that type of unit. They treat my wife completely different than they treat me, brushing off her ideas with responses that just scream misogyny (even though anyone that knows us will attest that she is far smarter than I am!). Even though I have filed multiple complaints with “quality assurance” nothing has been resolved. Promises to call me back are left unfulfilled. Parts needed to “fix” the unit often “forget” to get ordered, resulting in no hot water for my family. Techs seem to show up later and later.
Let my horror story be your warning. Stay away from AJ Perri - Heating, Air Conditioning & Plumbing at all costs. I can not possibly fathom a company that cares less about their customers!