My experience with the Homewood Suites Downtown was the worst customer experience I have ever had in my life. I had been talking with the sales department about booking a block of rooms for my wedding. They provided me with an initial quote which I was satisfied with and asked for a tour of the hotel. The Director of Sales then did not contact me in regards to a tour and did not reach out to discuss the contract further. I waited a few weeks to hear back because I knew that they had just opened and were probably getting their feet on their ground. I reached out a few weeks later and they refused to honor the initial contract. They then sent me a new contract with a price increase of 100$ per room! I can't believe that they would increase the price that our family and friends would by paying by so much with it relating to the staff's mistake. The Director of Sales then refused to provide me a phone number where I would be able to reach her to discuss this further. The sales staff at the hotel were inflexible, terrible to work with, and rude. I would not suggest this hotel to anyone.
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Never stay at this hotel they say that you will get a breakfast but you don't. They don't try to do anything about it but to offer you a upgrade if you stay there again. Why would I want to stay anywhere that is horrible in the first place.
First, when we called to make our reservations to stay here (about a week before we were going to go) and no one told us that the pool was going to be down for yearly maintenance. Second, the lady at check in did not offer any apology or compensation for pool being down and seemed bothered that we were questioning when the pool would be up (which wasn't going to be until the next evening. Third, the room was filthy...Yvette did an awful job cleaning. For paying the extra for the jetted tub suite one would think it would be well kept, it wasn't. Finally, when morning came the cable went out and when we called they didn't know when it would be up and still no compensation was offered. We checked out after that (cancelled our second night) and went to a different hotel This was my 15 year anniversary and I have to say it was unforgettable and not in a good way.
This hotel was such a bargain at $149.00 per night. The other hotels nearby wanted $189.00 and over $200.00 per night. This place also had free parking and the other hotels I checked charged $18.00 and $23.00 per night just to park your car. You could tell it was an older building, but our room was clean and the people there were very nice. Breakfast in the restaurant was very good too. This hotel was right downtown in the center of everything.
Certainly a nice hotel to stay at and I'd stay there again. The hotel's in a great spot. Pricewise, I'd say the rate was very fair.
These people were great to us. They were very nice at front desk, they brought us toothpaste and gave us snacks to eat. The Valets were very nice at well! I would recommend this place to anybody!