He is very rude. I was first time customer and was asking how would he fix my luggage handle by gluing or swing it. He started to yell at me and telling me he has been doing it for 33 years and I shouldn't take his time. Crazy out of control man. I left and didn't want to give him my business. Also he has so much accent that you can't understand him but apparently he is as busy as Dr. And you are not allowed to ask him any questions. Do not go to him.