I'm changing insurance due to the horrible service. I went to the shot clinic and told the nurse I'm terrified of needles and have in the past stick to one administrator due to their expertise of no pain. This nurse was horrible! Not only did I bleed and need 3 bandaids my arm was bruised for over a week. A child could have done better! They won't let me pick up injections to take them elsewhere to be administered. Never again Kaiser is the worst experience of my life. Doctors also are so impersonal why not just assign a number instead of using my name. I currently go elsewhere and pay out of pocket for doctors with character.