Brothers Plumbing, Heating and Electric

The following is the letter that I included with the check for the invoices I received. I hope it will help someone avoid my experience
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I am writing to relate to you my experience with your company over the past 5 days.

Most importantly, I owe the nice woman who was manning the phones around 5:30pm on Friday evening, July 20th, an apology. I was completely out of line in yelling at her, and I spoke in a way that I regret tremendously. There is never any excuse for speaking to someone in such a manner, and I am very sorry.

We originally called your company on Sunday, July 15th, because our rental property (where my mom and aunt currently live) developed an A/C issue. The lady who answered the phone was very courteous, and got us on the schedule for Thursday, July 19th. That call was quoted at $79. While I was scheduling this service call, she mentioned a “bundle deal” where for $119, we could also get a plumbing inspection done. The way this was conveyed was that the plumbing inspection and A/C call-out were bundled for $119. That seemed like a reasonable deal, so I accepted. Both techs could come out in the same 2-hour window, which was very convenient.

On Thursday, the A/C tech was able to come out earlier, and it turned out that the electrical fix we had done as an emergency by Xcel on Monday, July 16th, had in fact fixed the A/C issue. So, the tech did a service on the unit, which was then quoted as $119. I asked him to please find out how that affected the bundle, and then didn’t hear back from him. While he was there, the plumber came out and did his inspection.

At that point, I received two invoices, for $119 EACH. I was, as you can probably understand, surprised and felt a bit taken advantage of. I would never have spent an EXTRA $119 to have a plumbing inspection done that basically informed me that the house is old. I already knew that. That very afternoon I called and spoke with someone about my confusion... Full review on Facebook, Yelp, etc.

Friendly and did a professional job. I really appreciated the quick response as I had a water problem that could have gotten very serious.

Hats off to Scott and Josh!

Brothers Plumbing and Heating gets the job done!!! Josh did a wonderful job, I would definitely use again.

Great job guys!! It is so nice to be able to count on a company when things are going south at your house. My whole experience from calling the first time to the techs arriving and doing a great job was awesome. Thanks for the good work and I would recommend Brothers to anyone!!

Problem with AC, they came same day, narrowed it to 2 possible problems. Technician suggested I start with lowest price first which surprised me. So many companies these days will take whatever they can get from you. Would definitely trust them again and recommend to friends and family.

These guys are the real deal. We were living with so many problems and they fixed them all, great customer service. And the technicians Rick and Charles were the best ever.

Team was great very professional, made sure we were satisfied with the work preformed. Honest and conscience.

Always professional and nice. Customer service goes a long way toward bringing my business back.

Brothers is great! I called and they told me they'd be over between 3 and 5, and at 1 they called to tell me they had an opening. By 1:30 Daniel was over and diagnosing the heating issue we were having. Daniel was able to correct the issue (a/c coil was dirty causing over heating issues in the furnace), quickly and efficiently.

I'm a little biased as one of the owners but our mission is to develop lasting relationships where everyone wins; to show our team members, clients and community that we care, and to provide a safe, honest and helpful working environment.

Austin Drake was so helpful by offering to paint the area around the fixture he was installing instead of watching me climb up the ladder and do it myself. Truly a nice effort and good customer service from Austin!

Corey Z. was our technician and we were thoroughly impressed. We have been working with this company for a year now on various projects and they have always been courteous, professional and HONEST. Corey was very helpful and knowledgeable. He knew what he was doing and helped answer any questions we had. Would highly recommend this company and this technician!

Two words: The best. Zolie B. was on point with the P's - polite, prompt, and professional. Had my drain cleared in less than an hour, with tips on how to keep it cleared. I will definitely use this company again for all services provided. Thanks again

Their prices are about 3-5x higher than any other HVAC company. They wanted almost $500 to replace a capacitor in my air conditioner. I ordered the part on Amazon for $30 and replaced it myself in 10 minutes. Should have read the reviews first.

Our water heater died at 7 o'clock on a Thursday evening, right as we were about to give our toddler a bath. We called Brothers who said they could come out at 10am the following morning. They were right on time and extremely professional and courteous. They replaced our water heater for just under $3K (a 50 gallon) and the tech was incredibly informative about everything he was doing. Before he left, he made sure to go over the job -in detail- with us to ensure we understood what he'd done and that the job had been completed to our satisfaction. We were definitely happy with this service. Thanks!

Trying to get an estimate from these guys is like pulling an abscessed tooth from a tiger. Yikes! If it is this hard to get information from them on the phone, what can I expect if they're on site.

Team responded in the same day and resolved an issue that has plagued my furnace for multiple years! I'll definately be using this company again.

Justin and Jacob worked industriously while they were here. Both electricians explained clearly how the new devices work and how to operate them. I appreciated their work and professionalism. They are great employees !

Thank you to the entire Brothers crew and especially Scott, Dan and Sharon who I have worked with on several occasions! They schedule you right away, are polite, professional and knowledgable! When you find a great contractor...you stick with them and they are one of the best!!

Thanks to Jason and the entire Brothers team again. Well communicated service planning, timely arrival, work completed as planned and small billing issue was handled immediately!! Well done. Highly recommended. I really like seeing the faces of the team in advance of the visit. A great safety feature for homeowners.