Golden Corral Restaurants
3950 Wedgewood Ln, The Villages, FL 32162
Golden Corral Buffet & Grill
Bike Parking: Yes
Cuisines: Buffets, Family Style, American
Takes Reservations: No
Outdoor Seating: No
Price Range : Average
Golden Corral - Restaurant Number: 2564
3950 Wedgewood Lane
The Villages, Florida 32162
The night of 12/8/15 at 17:30 we entered Golden Corral in The Villages to enjoy dinner and found many things old and not hot. But we continued to try to eat what was fresh and looked better. More then an hour later we were about to eat dessert but decided to speak with the manager first about there OLD items still untouched and really sick looking. When I spoken to the manager (Mrs. Janie) she was the most rudest person I have ever talked to. I nicely explained that many items has been sitting here since we got here and are old and cold. She said "WHERE" with a bad attitude. So I started to show her the 5 items that were old and has been there for more then an hour untouched. She then called the worker over to correct them and she walked away. Without any apologies or we are sorry for your experience...NOTHING. This was not the way to handle a problem or even more so a customer. So I walked up to one dish to take a "Photo" and she yelled at me to LEAVE HER RESTAURANT. This is so unprofessional in so many ways. So as I walked to get my family she kept yelling the door is here, get out. I said I'm getting my family and we are leaving don't worry. So as I got my family as we return to the front to leave she was on the phone with the police for "Taking a photo" of the old food and not leaving (this is what she was telling them). Because she knows that she could have gotten in so much trouble. As we were leaving one of her workers followed us out. We were leaving but before we could get into our truck the police has already showed up. So after talking with the police she said to the police “I want them banned from this restaurant” so if we show up again we (the family) will be charged for trespassing. I have NEVER been to any restaurant where I have had a problem and talked with the manager only to be KICKED OUT and BANNED! I have one photo of the food and the video starting after I noticed she was on the phone with the police giving them a full description of myself and family. This full encounter with this restaurant was so unprofessional and the need for 4 police cars to show up was unnecessary. Me and my family still can't believe how she handled this situation and we feel so disrespected, embarrassed and belittled by this matter.
After I got back home I called the restaurant to confirm her name as the manager on duty and the lady I spoken to said “Janie” is the manager. I asked for her last name for my letter to corporate and she hung up on me.
I hope everyone that reads this will show your support and not subject your family to a unprofessional and poor ran restaurant. I have contacted corporate and a few other channels and will post an update as I know how this is dealt with by corporate
Went for luncheon buffet yesterday and had a a great experience. the food was delicious, price was very reasonable, and the service was excellent. Sue, our wait person was friendly and efficient and Stephen, the chef at the grill, was very helful and made a great beef slider for me. The restaurant was clean and the atmosphere was inviting.