2305 Palmer Hwy, Texas City, TX 77590
Good For Groups: Yes
Good for Kids: Yes
Wheelchair Accessible: No
Take Out: Yes
Cuisines: Chicken, Pizza
Takes Reservations: No
Outdoor Seating: No
No coupons available
the absolute worst customer service. I ordered online and received a text message about 15 min later that my order was out for delivery. After 1 hour 42 min later it still had not arrived. I called the local number but was placed on hold for 32 min. and when I called back the manager transferred me to the local store where the female who answered the phone seemed really bothered by my concern! She didn't apologize nor explain why it took 1 hour and 42 min and still no pizza. She only offered to cancel it. I am hoping that my bank card will be refunded as well. This was the worst customer service ever. I will never order from this location again and I will post my satisfaction on social media.
02/14/2007Provided by Citysearch -
Wanting a traditional Pizza Hut pan pizza, I ordered online and went to pick it up. The waiting room was crowded and dirty, the employees uniforms faded with no nametags on any one of the workers. My pizza was made with the wrong crust: ""We were out,"" was the excuse when I brought it back.
I entered an online complaint, got an impersonal response that it was a franchise store so the company wasn't responsible. Supposedly the store would follow up with me on the suggestion that, if they make an pizza differently than ordered, they contact the customer. After all, I drove past four other pizza places only to be disappointed that I didn't get my pan pizza! The store never followed up. Why am I not suprised?