Every once in a while I drive from Dallas to Terrell to spend time with my niece and my sister. Today, I thought it would be nice to spend time together getting our nails done. Mind you, we went on a Saturday so I expected to wait a little bit before receiving service but definitely not more than an hour. We spent at least an hour in actual pedicure chairs and still not receiving service. After checking the time, we thought it can't be much longer since we have moved from the reception seating to an actual service chair. So not true. We sat, enjoying each other's company without receiving services for a while longer. Once we checked the time again, we realized we were not soaking, no one was working on us, we had not been offered a beverage or an explanation for why new guests were receiving the same service we were waiting for when we were clearly there first. Still not offended, we decided to leave. We get all the way to our cars only to have a staff member run us down and tell us we were next. After much debate, we go back in only to wait for pedicures again. At this point anger has set in. My sister and I decided not to get pedicures but really wanted my niece to get her nails done since she will be traveling in the morning. While we waited for her service to finish, we still were not offered any concession or explanation for the earlier or recent wait but were repeatedly asked why we decided not to receive pedicures. When we explained why, there was still no apology or explanation offered. However, they did charge the full price for my niece's nails; no discount to ensure repeat business. Just bad business and bad costumer service all the way around. My sister loves a good deal and good work but I love good customer service. Since I feel like we received none of the above, I definitely won't be making that 40 minute drive to give Beautiful Nails my money ever again. Terrell might be small but Beautiful Nails & Spa is not the only service provider in town.
Hands down, best cuticle work I've ever had!
Just got a fill and deluxe pedi at Beautiful Nails! The fill was meticulous but the pedi was heaven on earth! You cannot go wrong at Beautiful Nails!
Beautiful Nails in Terrell is one of the Best Nail Salons. In the last year I have never been disappointed, the manicures, gels, pedicures are each priced reasonable, they always make sure you are a happy customer and at the end give neck massages for free!
Great Service wait is never long, very clean, all professionals that know what they are doing....I love it!