Strickland Funeral Services
6500 Allentown Rd, Temple Hills, MD 20748
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Lack of professionalism and compassion. Eric Strickland said he would treat us like he would want his family to be treated. If we chose him it was important to pick up and embalm my husband’s body soon to keep the peaceful look that he had when he died. When we called him the next morning, the disappointments began.
Taking two hours to return my call, he confirmed that he would pick up my husband’s body and embalm him that same day. Instead he picked his body up the next day, saying that he smelled gas from my husband’s body that might prevent an open casket service. I had to go there to be sure that he was embalmed that day.
His limo driver lined the family up randomly and there were no family reserved signs. I had to rise out of my grief to ask for reserved signs and to switch seats for family members.
Our friends brought the funeral programs to the service but the staff took them and didn’t give them to our guests as planned. The staff was talking negatively about our family in front of our guests. Mr. Strickland was in the parking lot directing traffic instead supervising his staff.
When Mr. Strickland closed the casket, it popped open partially and stayed slightly open during the service.
The soloist who was hired through Mr. Strickland could not hold a tune. I was given a refund for this service.
Their website glitched and they couldn't provide the DVD showing my husband's life fotos.
Mr. Strickland said that he only came to the crematory because he was informed of the law stating that the mortician, not his driver, had to be present.
I scheduled an appointment with Mr.Strickland but he called back to say he never meets with families after the services. I insisted, he reluctantly worked me in. It seemed like his staff was ‘winging it”, they could improve so that other families would not have to experience the problems that we did. He declined to apologize and gave excuses. His obvious lack of concern, compassion and professionalism is what hurt the most.
During our time of bereavement we chose Strickland. After our first meeting something in my gut said it was not the place but I chalked it up to grief. We were only allowed one viewing at which time we were unsatisfied with how our family member looked. The director had no time for us (scheduled appointment) once he received his check he left us with a staff member to make a list of what should be changed. We were not allowed another viewing and could only hope that everything would be fine.Had no time to find out our concerns and talked down as if he could not be bothered. However I will say he employs professionals who make his service appear good during the actual services. He brings the swindler stereotype to this profession. Listen to your gut instincts and do not use these services.