Al-Lynn Animal Hospital
6904 Allentown Rd, Temple Hills, MD 20748
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I have been using for my 3 yorkies for 4 years.I am more that satisfied . dr Balram takes his time and is very caring he makes sure you understand every thing.Also he does not try to run prices up.His staff may not have a lot of time for phone due to in office patients I guarantee if you go ther you would be very satisfied
I recently called this office/clinic because I was/am looking for a vet for my two 4-year old dogs. I found their clinic from the Pet Assure website and called to inquire about a couple of things, including prices of exams, dental cleaning (as one of my dogs has dental disease), and whether they accepted Pet Assure (since they ARE listed on their site). The woman who answered the phone was quite rude; answering my questions curtly, as if I was bothering her. When I asked her about whether they accepted Pet Assure, her tone went from rude to suspicious and accusing. It seemed as if she thought I was a marketer who was cold calling her. She proceeded to tell me that their phone lines were tapped, and muttered something about "advertising".
I was pretty surprised at the manner in which this phone call was going, and I told her "I do not know what you are referring to."
She muttered something again, and basically hung up on me.
Suffice it to say, based on this phone conversation, I will NOT be bringing my dogs to this office. Despite the positive reviews this place has, the type of blatant disregard for customer service that I encountered has left me seriously doubting their ability to properly care for my dogs. They just lost a potential customer.
The staff here are very rude. They lack customer service. Everytime I call I am always placed on a 5-10 min hold or the phone just rings with no anwser. When they do answer, the staff are very short with me and rush me off the phone. One staff member hung the phone up while I was still speaking. I had called to make sure I could use a different form of ID and use a check instead of a credit card because my wallet was stolen. I was told the only thing they would accept would be a driver license. So I told the staff member to cancel my appointment but before I had a chance to reschedule the appointment the lady hung the phone up in my face. I then called back and informed her that I wasn't finished speaking and that I was going to reschedule but now I will obtain another vet. She didn't even apologize or try to reschedule my appointment. This clinic may be cheap (it looks cheap and dirty inside as well) but dealing with the lack of customer service, it isn't worth it.