606 W University Dr, Tempe, AZ 85281
|Mon - Fri:|
Tempe Camera Repair Inc
Pets Allowed: Yes
Bike Parking: Yes
Parking: Lot, Private
Wheelchair Accessible: Yes
Price Range : Average
As a professional photographer I have spent many thousands of dollars at this place. They used to have excellent customer service with a knowledgeable sales staff but my last experience at Tempe Camera left me stunned.
As I was waiting for a technician to evaluate some lenses I brought in for trade, a man came in and asked a salesperson what the difference is between the original Canon 24-105 f/4L and the newer Mark II version. Her response was, "I don't know, let's Google it!" So much for expert advice and knowledgeable sales staff...
Then I was given a written quote on the lenses I was trading in and all the paperwork was started. They were about to close for the day so they asked me to come back Monday to complete the transaction. They kept my lenses, took my fingerprint, copy of drivers license, and set aside the new lens I planned to buy. Monday when my wife came in to complete the transaction, they asked for $500 more than originally agreed upon Saturday. They did not honor their written agreement, did not apologize, did not do anything to right the wrong. So much for honesty and acting in good faith....
Because I have had a many years long relationship with this company and this was only one experience that I felt uncharacteristic of my previous experiences, I decided to write a letter of complaint to the owner with a request to resolve the matter. No response whatsoever. So much for professionalism....
Three strikes and they are out.
I would trust my equipment to Tempe Camera Repair blindly. Joe is the patriarch of camera repair. A mature professional surrounded by great people who know their business. These guys are true craftsmen. My experience with this establishment has been a delight! I recommend Tempe Camera Repair enthusiastically.