The employees acted like my wife and I were bothering them. Well, when they close the store down, these losers can go work at JC Penneys. :)
This store is a hit or miss on everything. Either your parts work wonderfully (the rare gem you find) OR the more consistent senerio over the past 4 years is the parts fail within 3 months and almost always out last their 30 day return policy.Which their every front end CSR is obserdly rude about. The management is just as poorly prepared for working around this issue. Now I'm not against tech nerds who know a few things about a computer being iffy with people skills. But a lil kindness, goes a whole lot further then flat out rude.I would shop around for other places to buy your parts, no questions asked. This store can be a terrible waste of time and money.
This is not a store to go to if you want someone to explain how to use your computer or phone. But, if you know what sort of electrical thing you want, spend some time in the HUGE store, and find it. When you check out, you will be delighted because the prices are almost at internet levels, but you leave the store with the item.Once in a while, not enough cashiers are assigned, so the checkout times can be long.
Large store with huge parking lot. Pretty good selection of items.Only real positive is the prices.Employees stand around talking to each other, when you ask them for help they act like you are bothering them. I have been in there 5 times. Employees may know some technical information but don't have a clue how to sell or improve sales, most couldn't sell a bottle of water in the desert, many are rude. The one item I wanted to buy was mismarked pricewise I mentioned it to the sales gal, she said she would make a price adjustment, then oddly she changed her mind seemed like it was too much work for her ,she said just tell the cashier they will change it which was not the case. When I got to the cashiers line It was relatively long, insufficient cashiers. I told cashier about the price adjustment an he said the sales person should of done it ,he called back to department ,problem not resolved. He said I would have to go back and talk with them, he was super RUDE. I was in a hurry and I didn't want to stand in that long line again and the department was in the back of the store so I decided not to buy the item so they lost a moderate sale.The staff at Best Buy are a thousand times better. I have been in sales all my life and have never dealt with a sorrier lot of people, they have no social skills,they must of grown up on computers and video games, I wouldn't hire a single one of them. The employees need to be retrained or maybe just fired and hire a new crew.This store is way out of the way for me and only go if an item is priced way below the competition. I wonder how this store stays in business. I am going to be super kind and give it two stars just because of the prices.
This store doesn't even deserve one star, but one is required. I bought a hp laptop 10 days ago. It went through 3 updates, the first update took 17 hours, the second one took 3 hours and the last one took 2 hours. I couldn't download anything onto the computer such as apps, documents or pictures. It was very slow, even though the rep that helped me told me it was top of the line. I had enough with the broken laptop so I took it back today. I had everything that came with it, the two charger cables, the battery, the papers and the receipt. The one thing I didn't have was the box it came in. So they charged me 5% of my total for the box for a laptop that they can't resale because it doesn't work...... Really? This place is a rip off. I found the same laptop at best buy for a hundred dollars cheaper.... I didn't buy the same brand but I definitely didn't and will never go to frys electronics for anything I may need or want.
I'm not sure what everyone else is talking about but I love Fry's Electronics. Maybe some of the employees are not the most courteous or nice but that is more because these are people that are use to working with computer or playing world of war craft and not spending a lot of time working on their social skills which is fine with me because when I go to Fry's Electronics I go there because they know everything about computers and parts and I've never been walked in and received help and walked away with a part that I didn't need as I have when shopping at best buy. This place is great.
Terrible customer service and bad quality of computer service. Do yourself a favor and look to a another company to do business with.
Great. They replaced my laptop screen quickly and for a lot less money than the other guys wanted. It's an OEM part and has the same warranty. I got it back within 3 days and it looks and works great. They even gave me a FREE PC Tune up. They really are good guys.