What to Know About: Water Damage »
Some of the next steps to take after flooding damages your home.
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Some of the next steps to take after flooding damages your home.
This company is absolutely terrible!!! First of all I am a local property manager in the area and there are over 200 properties between the property managers in my building so they will hear about this as well. Nick charged for work that they didn't complete and never returned phone calls from myself and my tenants. I worked with Nick and he lied and was a complete jerk. I hired Nick to extract water from under a home and he charged for the water extraction and the air mover. The tenants complained about a week later due to a mildew smell throughout their home. I called another restoration company since Nick was too lazy to answer his phone or get another estimate to me, and the other company said that the water was still in there!! That led to mildew because obviously when you have water just stagnant, it grows mildew. This "mistake" ended to costing the owner over 5k extra when it could and should have been resolved the first time. Do NOT use this company! They are overpriced and their customer service is horrible
THE BEST SOLUTION PERIOD! WATER AND MOLD AWAY USA!THIS IS YOUR SOLUTION TO A ONE TIME SHOP EXPERIENCE THAT IS FAST, PROFESSIONAL, REASONABLE IN PRICE, SAFE, COMMITTED TO YOU, AND WILL MANAGE YOUR INSURANCE CLAIM AS WELL. LOOK NO FURTHER, HELP HAS ARRIVED. This company is the Absolute Best at what they do. First I will tell you why, then I will tell you the options that you have if you do not choose to call them, and believe me it is a nightmare if you don’t call them.
Great job guys. Thanks again for getting here so fast and saving me so much! I really appreciate the way you took the extra time to explain exactly what was happening every step of the way so my family was well informed of what would happen next. What a huge job! it was a cake walk with you guys cleaning up and repairing all the water damage.
Stephen N.: Tom and his crew are the BEST in the business. I have a rental in Hemet, CA and the house was completely flooded. Every inch was wet. The leak in the refrigerator (water line to ice machine) started on a Wednesday night and my tenant was out of town (this was not the tenants fault). On Thursday the gardener called and left a message that water was coming out the front door and he turned the water off. I didn't get the message until Friday morning. Water & Mold Away USA, Inc were highly recommended by a friend. I called Tom late Friday afternoon and by the time I got to Hemet (2 hour drive) Tom's crew was there and three of his trucks ~ doing what they do BEST ~ taking care of business. By 10pm - all the carpet was out, walls were tested, everything documented and pictured, all of the tenants things were inventoried, pictured, and mostly stored away until the storage container arrived the very next day. When the tenant came back in town and needed something out of the storage unit (parked out front of the house) - they knew exactly where and what box it was in.Tom and his crew were AWESOME and very professional. They took care of EVERYTHING - dry cleaned the tenants clothes that were soaked, rip out all the dry wall and replaced it, new carpet, new paint, ripped out the old title and installed all the new title flooring, and moved everything back in. Tom even dealt with the insurance company.I seriously can go on and on about how GREAT Water & Mold Away USA, Inc is but I think you get the point. Hopefully you well never have to deal with what I had to but if you do - call Tom Vegter at 888-461-3003 or 951-676-9646Thanks again for making this so easy. Happy holidays and have a wonderful 2013Stephen N.
Superior Restoration is the only company I would call if I had another water damage! I came home from out of town and my bathroom was completely flooded. My house was a disaster zone and I was slightly hysterical to say the least. When I went online, Superior Restoration was one of the first companies to come up and when I called them, even though it was a Sunday, I was able to speak to a live person! They had a technician out to my home in less than an hour, and took care of my claim from start to finish. They even worked directly with my insurance company! The staff at Superior Restoration was not only friendly, but very professional and made me feel at ease during this whole process. I hope this never happens to you, but if your home is flooded I would whole heartedly recommend Superior Restoration to anyone!
Mistakes happen, and when it comes to owning a carpet or rug, mistakes usually mean stains. The plush softness of carpet and rugs comes with a price: the time and care required to clean them. Cleaning your carpet or rugs can require some extra work and special techniques that differ from typical hardwood or tile floors. In some cases, you may even need to hire a professional to get the best results.
For minor stains or routine cleaning, it's possible to effectively treat a carpet or rug yourself. If a thorough vacuuming doesn't get rid of dirt in certain areas, here's how to tackle them on your own.
A number of liquids can stain carpet or rug materials, including wine, coffee, nail polish, or blood, to name a few. Depending on what caused the stain, the carpet or rug's material, and how long it's been there, you may need to use different techniques or cleaning supplies to get rid of it. In general, though, keep the following ground rules in mind for stain removal:
Take these steps to remove a stain as soon as possible to prevent drying.
Some stains may come out with little more than water or a mild soap. More serious stains may require a solvent to make removal easier. The best solvent to use depends on what caused the stain.
-Water-soluble stains: These include berries, cola, food dye, jelly, mud, washable ink, or wet paint. Mix a solution of 1/4-teaspoon nonbleach detergent (or white vinegar) with 32 ounces of water.
-Dark water-soluble stains: Chocolate, coffee, mustard, tea, wine, and bodily fluids often stain much more readily than other water-soluble materials and need a different solvent. Use 1 tablespoon of ammonia mixed in 1 cup of water first. If this doesn't work, try combining one part chlorine bleach with five parts water. These solvents may remove color from certain fabrics like wool, so check with the manufacturer for the best cleaning method.
-Oils and waxes: This would include glue, gum, nail polish, and cigarette residue. The best way to clean each of these varies - some may need to be simply scraped off or, if possible, frozen to make it brittle and then chipped away. Most glue can be dissolved and removed using a solvent like rubbing alcohol. Nail polish may also be dissolved using rubbing alcohol or with nail polish remover containing acetone.
Unfortunately, some stains may prove difficult to remove using household products. In any case, vacuuming and spot cleaning may not be enough to get your carpet or rug looking like new again. That's why many homeowners opt to hire a professional carpet cleaning service on a regular basis, around once every 12 to 18 months.
When it comes to heavy-duty carpet cleaning, you have many options to pick from. The two most common methods for cleaning carpets are steam cleaning and dry cleaning.
Steam cleaning is a common method for professional carpet cleaning, but the name is somewhat misleading. Steam-cleaning services use machines that utilize hot (but not boiling) water in combination with a vacuum. The water is heated inside the machine and sometimes mixed with detergent before being sprayed directly onto the carpet. At the same time, a vacuum sucks up the water almost immediately after hitting the fabric. The hot water extracts far more dirt and stains than would be possible by hand.
Cleaning machines using hot water extraction can be purchased or rented for home use, but they aren't always as powerful as what professional cleaning services use. Improperly drying the carpet may also cause bacteria or mold growth. Professional cleaners also employ a number of other methods to pre-treat the carpet and ensure adequate drying. For these reasons, professional carpet cleaning may be preferable to do-it-yourself methods.
Carpets or rugs can also be thoroughly cleaned using a dry-cleaning method. As the name suggests, there is much less water involved in dry cleaning, which means the carpet can be ready to use in less time. Using powerful solvents to break down dirt and stains, dry cleaning puts less physical stress on the carpet, and thus might be better in the long run. However, dry cleaning is usually more expensive than hot-water cleaning services. In addition, the chemicals used to dry clean carpets might irritate pets, people with sensitive skin, or anyone sensitive to strong odors.
Before choosing a professional carpet cleaning service, make sure you will be getting what you paid for by asking the right questions and doing your homework.
Again, there are pros and cons involved in using a hot-water-based cleaning service or dry cleaning. Take into consideration not only cost, but how long the process will take from start to finish, including drying time. Also take note of the material your carpet is made from, and consult the manufacturer if possible to learn about the best ways to clean it. If you or your family is sensitive to any chemicals, be sure to keep this in mind and ask about what chemicals are used.
You can find reviews of most professional carpet-cleaning services online, as well as information about a company's specific process, the chemicals used, and cost. It's also wise to ask friends and family members about services they've used in the past to get a recommendation. Don't always go with the service offering the lowest price, or hire a service who advertises door-to-door or over the phone, unless you have done thorough research on them.
Carpet cleaning services will be entering your home, potentially while you aren't there, so you want to feel comfortable with the business you trust with this responsibility. Ask if the company conducts background checks on employees, as well as if they are insured in your state. Without liability insurance, a mistake that results in damage to your home or furniture may be your responsibility to pay for.
If you've found a carpet-cleaning service you can trust, ask to get a quote. This may involve specifying exactly what services you would like performed, as well as the size of your home's carpeted area. Make sure you understand exactly what is included in a quoted price. Some businesses may charge extra to move furniture, clean stairs, or use special treatment methods. It's also common for businesses to sell customers on products and services they don't need. Don't hesitate to ask questions if any detail about the quote is unclear.
If you instead want to rent or buy a carpet-cleaning machine to use yourself, you have many options to pick from.
Since heavy-duty carpet cleaning isn't a frequent activity for most homeowners, many choose to simply rent one of these machines. Of course, renting is usually much cheaper than owning a machine or hiring a service, which is the biggest advantage in this situation. But not all rental units perform equally, and some might require extra drying time or the use of special solvents that will cost more. There's also the time and effort that goes into carpet cleaning - renting a unit means you must also move furniture yourself and pay close attention to ensure you're operating the unit correctly. Making a mistake could mean damaging your carpet or the unit itself. Also, improperly drying carpet could allow harmful bacteria and mold to grow. Before renting a carpet cleaner, make sure you're up for the task at hand.
Homeowners can purchase carpet cleaners ranging from compact units to full-size industrial-strength machines. Besides price, take note of the features of a unit and compare them to what you most need from a carpet cleaner. Some models specialize in removing allergens from pet hair, while others may work better on tough stains, for example. Another key consideration: Make sure you have room for it. Some carpet cleaners can be bulky and require ample storage space.
Other features you may want to look for in a cleaning unit include:
Make the right choice in carpet cleaners by considering all the options available to you and how they fit into your needs and budget.