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Please contact the business for updated hours/services due to the COVID-19 advisory.
|Mon - Sat:|
Phone: (215) 723-1192
I am in the design industry and use Alderfer for all of my glass needs. The are exceptionally professional and I never have any hesitation on recommending them.
I personally just used Alderfer to replace an original shower door from the '70's. Just that one, simple change has transformed my bathroom!
I called yesterday with a picture frame glass emergency for a 30 x 26 inch no glare glass replacement. Alderfer's had it ready as promised in 5 hours. The cut was exactly 30 x 26 with zero tolerance. Great job and it solved the problem better than I could have expected. S T Desirey
06/10/2011Provided by Citysearch -
Thanks for the feedback. As division manager I worked closely on this job with Andy and am well aware of the facts. A 1951 DeSoto is not a routine vehicle and requires more care in installation than a modern car. As such we need to be careful that only our experienced senior mechanics perform the work. Lead times on these types of vehicles can often average 1 – 2 weeks. The customer also needed to order special parts for completion of the job separate from Alderfer. We had initially held a tentative appt. date with the understanding that the appt. was dependent on parts arrival to the customer. They understood. \n\nWe communicated quickly and effectively the day before the appt. date that the appt. would need to be postponed because the parts had not arrived to the customer. They understood and agreed. We were notified the next day that we must do the job “that day” even though an exact time and guarantee of parts arrival could not be determined. Because of PA state inspection (this was last week of May) and related heavy demand, we could not reschedule an appt. for approx. 3 days later. At this point the customer became irate and involved family members in calls to our manager.\n\nThroughout this transaction we experienced communication difficulties with customer. When a third party agreed to pay for the work being completed to the DeSoto, the customer became more demanding, insisting on time and place of installation with little regard to our suggestions about proper job completion. We were never made aware until the missed appt. date that a deadline was in effect due to a planned trip. Had we known so, we would have recommended expedited shipping to ensure adequate lead time. Our experience and availability seemed of little consequence to the customer’s demands.\n\nWe do our best to meet customer requests when and if possible – unfortunately we could not in this case. To post that “the worst attitude and no concept of customer service” is a direct fabrication and an insult personally. We did/do everything possible to accommodate difficult jobs and customer requests. We have gone above and beyond since our founding in 1961 except this time we were thanked with insults and a bad review– as threatened by customer – because they didn’t get the outcome they demanded. – Owner\n
06/02/2011Provided by Citysearch -
This place has the worst attitude and no concept of customer service. Andy Ness took the attitude that no one else in the area could do the work on a vintage car. He originally agreed and committed to do the work, but then claimed he could not fit the work into his schedule for over a week despite the fact that he knew the car needed to be driven out of town the day before his ""first available"" appointment. He literally had my son in tears of frustration. All of this to replace a windshield! Fortunately, there are other businesses that understand what customer service is all about.