I worked for. This joke of a car lot and trust me when I say stay. Away or be screwed with a inferior car with no help of any kind from the staff they lie and they treat people like garbage
They work magic here! I went everywhere trying to get approved to just get back on my feet and they were the only ones that could get it done. Highly recommend
For starters, check engine light came on within 5 mins of driving car off the lot (documented by photo). Knew I had been scammed but called just to see what they'd say...was told to bring the car back so they could "reset" the light. Joey at Penland acted all sympathetic and told me where I should take it to confirm and that if it was a big issue "they'd make it right." Per diagnostics of that mechanic, as of right now- without taking the engine apart yet- the estimate to repair the problem (which can make the vehicle just stall out) is upwards of $3k. Also left vehicle with Penland on two different occasions for multiple days so they could repair dvd player per purchase contract with them. Per invoice this was supposed to be completed within 30 days.Told the manager Joey I had brought a dvd this time (2nd repair attempt) and wanted to confirm the repair. Sure enough THEY couldn't even get a dvd to go in the system. After having me wait around for another hour and getting their "dvd guy" to look at it they basically just said they had no clue. Told Joey between my anger over how they had obviously just reset the check engine light and now the waste of time/non repair of the dvd system I just wanted my money back so I could go somewhere else. He told me they don't treat customers like that and he would have his guys find me a new Acadia at the auction they were going to the next day. Told me he'd be in touch. After no word for two days I messaged him- his response was that he was "checking on it." An hour later I still hadn't heard further...tried again. This time the response was that they were back to looking for another dvd system. That was on December 4th. It's the 12th- 61 days post purchase and all I have is a broken dvd system in a vehicle that needs thousands of dollars worth of work.
Awesome vehicle selection and nice family feel when you walk in. Will definitely purchase my next car here
the best place ever i have deal with ,, very nice cars and clean and very good customer service love it
I was impressed enough with this dealership to create a YellowPages.com account JUST so I could publish this review.My girlfriend and I recently purchased a Volvo from Happy Trails Auto Sales, and I was absolutely blown away by how honest John was, as well as how far out of his way he went to make the experience easier.A great example is that my girlfriend did not get off of work until 5:00 PM, and the financing location closed at 5:30 PM. He offered to meet us there, in the Volvo we were purchasing, to make sure we had enough time to get all the paperwork completed. He stayed up there with us for about an hour to make sure it got completed. He went above and beyond to make sure the purchase that we needed went through.In addition to this, the car is in MUCH better condition than almost any other used vehicle I have seen for the price we paid. The only faults in it are very minor cosmetic issues, which are easily remedied. I have already dropped the name to several of my friends and coworkers interested in purchasing a low cost used vehicle, and will continue to do so. I highly recommend it if you're looking for something on a tight budget that will still be reliable!
Nice clean cars and wonderful customer services!!!Always trying to work with you so you can take a car home!... I definitely recommend HJA auto sales and services!!!!!!
They were able to help when no one else was. The vehicle selections were awesome, with low miles too!! Great service!! Great people!
I highly recommend HJA! They helped me so much and were very kind to me! They really sell nice and clean cars. They are good people! I always have found the best deals there and the cleanest used cars.
John was very pleasant to work with and provide excellent service. He allowed me to test drive the car several times to make sure i wanted the car. He didnt hassle me about buying either. I purchased the car last month and its been great.