Extremely poor service. This facility appeared to look good on the outside and in the lobby. I read many decent and good reviews prior to admitting my mother for short term rehab. We were shocked once we actually got into the patient area. It was obvious that the facility was understaffed and staffed with mostly poor performing employees. Many patients were left in wheelchairs sitting in the hall ways unattended, some were pushed closer to an employee area so they could be watched. As a new patient, my mother was not given any welcome information, no explanation of how to use the services available did not provide a wheelchair for use failed to provide medication when needed, did not respond to nurse call button..... I could go on. We attempted to discuss our concerns with staff but was greeted with rude behavior and poor responses. The facility manager did not even respond to listen to our concerns! The nurse admin was rude argumentative and did not respond to our needs. Something as simple as requesting additional pillows to aid a broken arm in bed was not fulfilled. Do not go hear and do not subject any loved one to this treatment!!!
As a RN I have certain expectations yet understand the challenges a LTC/rehab facility and staff have. As a family, we were very involved and as a nurse, I had certain expectations for my father's care. I visited any time, day or night and never found things to be an issue. When I was in town I spoke to the staff at least daily and from AZ I called to find out labs, review meds, spoke to his PT/OT therapist for updates at least 3 times/week. They were polite and didn't complain and recognized it as being proactive in his health and recovery. It is ALWAYS beneficial for advocating for your own care. I felt I was reasonable and respectful in my expectations, but I had several of them and they worked hard in meeting them. Certainly there were a few recommendations I would have but they weren't significant enough to even mention. Overall, he was unhappy about going to rehab but his experience at Medilodge of Taylor was a positive one and should we ever have to seek such assistance again, there would be no shopping around...he would return to Medilodge of Taylor. Thank you staff for making his experience as pleasant as it could be.