Nicole has been doing my taxes for 16 years. She and the team at Eric Woloszyk are very professional and knowledgeable. My entire family including niece and nephews has our taxes prepared by Nicole. Her memory is ridiculously awesome. She makes you feel like you're family. My sister's family lives in Kalamzoo and still has her taxes done by Nicole. I don't know what happened with the one person and his bad review, but there must be an error. I'd refer this office to anyone!