In mybook® Home Collection (edit)

Added to your home collection.
Removed from mybook!

We took this business out of your home collection.

Hours
Do you know the hours for this business?
Brands
kwikset, master
Categories
Locks & Locksmiths, Door Closers & Checks, Locks & Locksmiths-Commercial & Industrial, Safes & Vaults-Opening & Repairing
Banner

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

resedamrt

07/11/2012

Overall
What a great locksmith. I want...

What a great locksmith. I wanted a combination lock for my home office. I called around every locksmith gave me a high estimate plus not same day service. I talked to May the Manager had someone come out the same day. The guy who came was in and out with in 30 minutes. Perfect fit and great immediate service

dougullman

07/12/2011

Overall
I just bought a new house, and...

I just bought a new house, and I needed my locks changed immediately! American Lock and Key came out right away! They were friendly and professional and their rates were very reasonable.. I would definetely use them again and recommend them to anyone!

davidj179

08/16/2010

Overall
Great Service!!!

Last night my wife lost the house keys.I called American Lock and Key They Right Away showed at my door. They changed my locks. I am very satisfied of their great service. I highly recommend. Thank You American Lock and Key for your professional service!

jimote9

05/25/2010

Overall
Charges were excessive

I felt that a charge of $260+ for 10 minutes work to replace a keyed on both sides cylinder for a commerical store lock were grossly excessive.

claimed iconBusiness Response07/28/2010

The $260 includes service call, parts and labor. The cost of the commercial grade hardware accounts for the bulk of this charge.

This listing has been claimed by a business representative.
Ben S.

01/29/2010

Overall
Saved My Life!

I was locked out of my car in the recent rains and American Lock & Key arrived in no time and got me back into my vehicle for a reasonable price. I would definitely use them in the future for all my lock needs. Would recommend to friends and family.

split721

09/12/2008

Overall
exceptional service

Great experience all together. From the initial call to the dispatcher, to the respectful and very helpful visit by the technician. He was very knowledgeable of what he was doing and every component in his utility van arsenal. Everything was handled without a hitch. I shouldnt have anymore lock problems, but if i do then i know who im calling.

alexia67

08/01/2008

Overall
I would recommend American Lock & Key to everyone I know!

It all started when I called their office, the dispatcher was very polite and friendly, he tried to schdule the appointment to the time that was convenient for me. When the thecnician appeared, he was right on time, and very nice. First he took the time to explain to me what he was about to do. I even asked him a couple of questions, and he answered each one of them in a very professional manner. He mentioned the fact that he has been doing this for over 12 years! I was surprised for good. Doing the job didn't take more than expected, and by the time he was done, everything looked great and neat. I tried the keys to see if they work, and everything was OK. The tech. explained to me how to use the locks, and I felt secured with what I got and paid for. Prices are very fair, I would for sure use them again and recommend them to all of my friends.

Thank you American Lock & Key!

cfarris

07/07/2008

Overall
horrible experience

Person who came to my home very disrespectful & rude...very pushy in his sales & condensending when asked about his products & why he would recommend them. I needed two locks replaced & he pushed for gate locks, several indoor locks..and was selling products at an extreme markup, when I had priced the same product for $28. in Home Depot (His quote: $140. per lock, plus $20. to take off the old locks/handles & then labor). He was a young man & kept stating he had "years & years of experinece, so he knew his trade & didn't appreciate questioning him". I would definately not recommend this company. BEWARE!!

claimed iconBusiness Response07/14/2008

Our mission is to provide top security and excellent service. When our tech did a security check he recommended a security solution and educated you on what your options were. I apologize if his suggestions seemed rude or pushy. Also, we rarely sell the same products that Home Depot carries, rather, we focus on locks of higher grade and quality. Our staff is made up of locksmiths with at least 4 years experience and they are trained to educate the customer as much as possible. I would be happy to discuss this matter further if you wish to call our office and I would extend a courtesy discount if you would consider allowing us to provide you with future service!

This listing has been claimed by a business representative.